Job ID: 264915
Date posted: 04/11/2024

Hej!
Are you ready to join us on our journey of creativity, collaboration, and making everyday life better for millions of people around the world? Are you just as excited to provide a great digital workplace experience for our co-workers?

Within the Communication and Collaboration area, we lead platform development and management for a line of products and services connected to IKEA co-worker's needs of communication and collaboration internally and externally. We primarily ensure that co-worker needs are fulfilled through products/services such as Microsoft 365, Miro, ADOBE, Auto CAD etc.

We are now looking for a product specialist to join us with a focus on Microsoft 365! Being our product specialist is a journey of discovery and influence, where your expertise becomes a beacon of innovation and excellence.

You delve deep into the intricacies of our product, transforming technical knowledge into meaningful insights that empower both customers and your team. Your role is pivotal, bridging the gap between technology and user experience, and ensuring that every feature is not only understood but celebrated. As a product specialist, you are a storyteller, crafting narratives that bring products to life and resonate with diverse audiences. Your passion and dedication inspire confidence, drive growth, and foster a culture of continuous improvement.

In this dynamic and ever-evolving field, you are a catalyst for change, turning challenges into opportunities and visions into reality.

WHO YOU ARE

As our product specialist, you are someone who holds the following attributes and skills:

• Passionate about being at the leading edge of technology and digital innovation within M365 and other technical platforms used for communication and collaboration.
• Appreciate the mix of strategic thinking and turning engineering trends into practice.
• Motivated to keep learning and to forget the obsolete.
• Energized by working both independently and interdependently and cross functions within Digital Workplace and cross Group Digital towards Digital Markets and co-workers.
• Motivated to work agile and be open to change.
• Share and live the IKEA culture and values.
• Intermediate analytical capabilities, including both quantitative and qualitative analysis.
• Ability to apply agile analysis techniques for creating user stories and acceptance criteria.
• Ability to take ownership and make effective decisions.
• Delivery-focused with excellent attention to detail and drive to resolve issues.
• Coordinates and directs activities (incl. virtual) to help achieve business objectives.
• Directs efforts to achieve long-term business objectives.
• Stimulates creative ideas and perspectives that add value.
• Ability to demonstrate strong IKEA leadership skills, by using sound judgments to make timely and effective decisions.
• Ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business.

Key previous experience and skills needed:

• Minimum of 3 years of experience in digital product development
• Minimum of 3 years of experience working with Microsoft products and services such as M365.
• Demonstrable experience in working in an Agile or Dev Ops working set-up.
• Demonstrable experience in conducting quantitative and qualitative analysis.
• Experience working with and knowledge of the needs of customers or clients (internal or external) Proven analytical skills and experience making decisions based on hard and soft data.
• Strong communication skills with business and technical stakeholders Strong team working and collaboration skills.

DAY TO DAY RESPONSIBILITIES

As our Product specialist, you support our product owner in making tactical decisions by measuring, analysing and reporting on the performance of digital products. You are a subject matter expert for product team members and other co-workers, providing insights, context and additional information as needed to help understand of what is required.
You work closely together with product owners, engineers and service delivery leads to make the right decisions here and now connected to the products and services but you also act as a SME for other consumers within group digital and digital markets that want to know how they can use and work with the products in the best way.
You furthermore work very closely with the enablement and experience management team of Digital Workplace to capture insights and data for how your products and services perform and bring that back into the roadmap and further implementation.

Other responsibilities will include:

• Measure, analyse and report on the performance of the Digital Products against business goals and KPIs.
• Responsible for all product-related analysis, utilizing both customer and product data.
• Support the product owner in tactical decision making with analysis results and insights.
• Supporting the Product Owner in writing user stories.
• To develop extensive knowledge of the stakeholders’ (Product Manager & other business stakeholders) needs and interpret and share that knowledge with the product team, providing context, as needed to ensure what they develop and deliver what is expected.
• To test, analyse and validate the actual impact of the product to make sure the product reaches its goals.
• Where needed, (and directed by the Service Manager/ Product Owner) work with co-workers to understand and quantify their needs and requirements, ensuring they are included and integrated into the product as needed.
• Work cross-functional to ensure that the agile team has what is needs and remove blockers that prevent the agile team from maximizing the delivery of digital products.

QUESTIONS AND SUPPORT? LET’S CONNECT!

This role is based in Helsingborg or Malmö, Sweden and you will report to the Service Manager, Communication and Collaboration, Digital Workplace.

In this recruitment there is no relocation support provided by IKEA, hence we're looking for people already living or within commuting distance of the mentioned location of the role.

For more information about the role, please reach out to the hiring manager, Henrik Johansson, Technology Service Area Manager, Digital Workplace.
If you have any questions about the recruitment process, please reach out to tech recruiters at carl-johan.andersson@ingka.ikea.com or ashurina.aorahim@ingka.com