Who we are:

We are the CX department at Ridestore and we function as the connection between the customers and the rest of the company. Our job is to create a WOW experience for each person who shops with us and to offer highly individual solutions, all while treating the customers as our friends.
Ridestore is the family-owned, innovative snow-wear e-commerce behind the two brands Dope Snow and Montec Wear. We love to embrace change and have worked digitally and remotely for over a decade. We collaborate very closely with our customers and always have their best in mind.
We are building our workflows together internally and appreciate everyone speaking up and bringing their expertise to the table. By building an efficient and positive work environment, we enable our employees to thrive and to create the best circumstances for themselves.
We’re eager to build a team of individuals who all bring their diverse backgrounds with them and are confident to be themselves in a team of highly skilled humans.

What the job looks like:

• We work 100% digitally and utilize a refined selection of tools that enable us to work from anywhere.
• The main task is to communicate with our customers, all in writing (Live Chat, Messenger, Email & Instagram DMs).
• You work your shifts based on a schedule that is designed around our customer's activity on site and that considers the team's availabilities as much as possible.
• You mainly solve problems for our customers and are free to choose from our extensive toolbox which solution you consider the best in each situation.
• You collaborate with our other in-house teams to ensure the customers are heard and future customers have a smooth experience.
• You take part in collaborative team talks, 1on1 coaching sessions, and social calls.

Who you are and what we’re looking for:

• We’re looking for candidates that align with our culture and core beliefs, whilst also bringing their character and experience to our team.
• You are fluent in English and German and have a talent for communicating in writing.
• We operate 7 days a week and are seeking individuals with flexible availability who can commit to working 30 hours per week in the CET timezone. While you will always have days off, we need you to be available to work on both weekdays and weekends as needed.
• You are happy to work in a seasonal set-up from the 28th of October 2024 to the 30th of March 2025.

Our ideal applicant would describe themselves as: self-managed, comfortable with a lot of autonomy, curious, an infinite learner, excited to help people, open to giving and receiving feedback, a team player, innovative, and happy to bring their true selves to the job.

What we offer:

• An exciting, and ever-changing work environment where you can utilize your strengths and work in a self-managed way.
• Support from your Team Coach and experienced team members is available whenever needed.
• A kick-ass, passionate CX team of international individuals, and highly skilled team members in all sorts of in-house departments (Tech, Production, SEO, Marketing, People &, Finance, Operations, and Logistics).
• A healthy and highly flexible work environment, where relationships are built on trust and respect.
• Localized payroll set-ups with all the standard local employment benefits (i.e. vacation, sick leave, salary supplements, …).
• A thorough onboarding where you learn everything you need to know and get access to all information & tools needed + get to know the team.
• Fair compensation including the cost of working from home is considered.

Payroll infrastructure:

We want to have the best possible payroll infrastructure for our employees, hence we don’t work with freelance setups but hire every employee on local set-ups. We can only offer employment if you’re registered in the following countries with your main point of residency (for some countries, state restrictions apply, find the states in which we can offer employment in brackets if applicable):

• Austria
• Canada (only the following provinces: AB, BC, ON, NB, QC)
• Germany (only the following states: BW, BY, BE, BB, HB, HH, MV, NI, NW, SL, ST, SN, SH, TH)
• Sweden
• UK
• USA (only the following states: AZ, UT, WA, IL, PA, CA, TX, WI, MN, CO, OH, NY)

What to expect from the application:

The application process is divided into three stages, with only the best-suited applicants progressing to the next stage.
We estimate a realistic time investment of 4-6 hours.
Stage 1: A quiz to test if our values align.
Stage 2: An assessment to see how you work + a quick audio introduction from your side.
Stage 3: An online interview to get to know each other.

We want a small and diverse team, so we don’t care about your background, what you believe in, how old you are, how you look, or if you're into skiing or chess. Our process is objective, and the most suited person should get the job. That’s why we use tests to help us break human biases, in combination with interviews for you to get to know us and to know you’re the right person for the role and Ridestore.

Key facts summarized before you apply:

• This is a fully remote customer experience role on a 30-hour/week contract set-up.
• The German Team operates in CET timezone.
• The role starts on the 28th of October 2024 and lasts until the 30th of March 2025.
• The main task revolves around helping people with all sorts of questions and ensuring that they have a WOW experience shopping at Ridestore, Dope, and Montec.
• You will work together with highly skilled international individuals and are not afraid to bring your opinions and input to the table.
• We work in an autonomous and self-managed environment and expect all successful hires to commit to this style of working.
• You need to be registered in one of the countries/states we can offer employment in & commit to our “work from manywhere” rules.