Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. Committed to making it simpler to live, work and do business anywhere in the world. The Group manages a broad portfolio of complementary brands: Crown Workspace, Crown World Mobility, Crown Relocations, Crown Records Management, Crown Fine Art, Crown Logistics, and Crown Wine Cellars.
Discover Crown www.crownworldwide.com

We are currently recruiting for a Residential Sales Consultant. This position will be based in Stockholm, Sweden.

Need to be eligible to live and work in Sweden sponsorship is not provided.

Base Salary + benefits listed:

• Holidays according to Swedish legislations
• 1 extra day off to celebrate your birthday
• Health contribution (“Friskvård”)
• Two days leave for voluntary work
• Flexible working arrangements

Position Statement
The Residential Consultant is responsible for the servicing and conversion of direct virtual sales opportunities generated by Crown’s marketing efforts.
The Residential Consultant needs to follow the prescribed Crown sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Crown Group.
This role also works closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment.
Maintaining a high-performance customer driven culture is also crucial to the success of this position.

Key Tasks and Responsibilities
Administration

• Meet and maintain weekly sales conversion targets in accordance with Crown’s KPIs
• Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market
• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
• Maintain accurate invoices, documents and customers files
• Ensure all costs are clearly detailed to customers and collected prior to removal date (unless approved corporate account)
• After the call, prepare costing sheet, calculate the measurement and depending upon destination, cost the job or send a cost sheet to the appropriate internal parties
• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer.

Customer Service

• Call on clients virtually or in their homes to meet the pre-arranged appointment times.
• Upon receipt of a confirmed survey appointment, prior to the virtual or physical appointment, being prepared to include destination office information and sales aids such as destination guides, etc.
• Complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods.
• Present the company’s services by discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the Crown network worldwide.
• Utilize value based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.
• Ensure each day is well planned to maximize all opportunity whilst satisfying the demands of our customers.
• Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

Aptitude, Knowledge and Qualifications
Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times
• Excellent analytical, interpersonal and communication skills
• Excellent presentation skills and negotiation skills
• Ability to work in a potentially rapidly changing environment
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Professional attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making

Professional Knowledge and Skills

• 1-2 years sales or marketing experience
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
• Well-developed administration and organisation skills with strong attention to detail.
• Knowledge of selling psychology
• Cultural sensitivity and awareness.
• Language skills, fluent English as a minimum and preferable local language (Swedish)
• Good logistical and geographical skills

Qualifications

• At least associate degree (2 years college degree) or Bachelor’s Degree (preferred).

What we can offer

• Holidays according to Swedish legislations
• 1 extra day off to celebrate your birthday
• Health contribution (“Friskvård”)
• Two days leave for voluntary work
• Flexible working arrangements

Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity
Crown is an equal opportunities employer and welcomes applications from suitably qualified candidates eligible to live and work in the designated geographical region.
We are committed to diversity and to employee well-being, engagement and development.