Sweden Job Openings
code convergence
Technical Support Specialist
Sundsvall
FULL TIME
October 18, 2024
- On-Site Incident and Service Request Resolution:
- Provide Level 2 on-site technical support, including troubleshooting, diagnosing, and resolving incidents for devices and servers.
- Repair or replace physically broken or inoperable devices and ensure that devices are returned to operational condition.
- Coordination and Communication:
- Coordinate with the Service Desk, third-party suppliers, and other support teams to manage all on-site technical support requests through to resolution and closure.
- Work with end users or other site staff to schedule on-site visits in response to escalated incidents or service requests.
- Dispatch appropriate technicians as required to provide timely support.
- Testing and Verification:
- Conduct appropriate tests on repaired devices, software, or servers to ensure they are functioning properly and in compliance with service expectations.
- Obtain end-user acknowledgment of the successful completion of service requests or resolution of incidents.
- Documentation and Standards:
- Develop and document on-site technical support procedures that adhere to defined requirements and standards.
- Maintain inventory levels of devices and peripherals as specified in the Common Procedures Manual to ensure readiness for on-site support.
- Collaboration with Customer:
- Provide recommendations to improve on-site technical support policies and procedures.
- Coordinate with customer representatives to understand requirements and ensure alignment with defined policies.
Experience:
- Servicedesk: 3 years (Preferred)
- IT support: 3 years (Preferred)
- Sweden (Preferred)
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