Switzerland Job Openings
MSC Cruises
Accessibility Manager
Geneva
August 28, 2024
- Bachelor’s degree in Hospitality Management, Diversity & Inclusion, Special Education, or a related field preferred.
- Previous experience working with individuals with disabilities in a hospitality or cruise ship environment.
- Strong knowledge of local and international laws and regulations related to accessibility.
- Familiarity with ship construction and layout, including accessibility features and accommodations.
- Significant experience as a Guest Service Manager onboard cruise ships, preferably in the American market.
- High-level proficiency in Microsoft Office, Outlook, and cloud-based databases.
- Excellent communication and customer service skills.
- Proactive, able to multitask, and adaptable.
- Accessibility Compliance: Stay informed on local and international laws and regulations regarding accessibility for individuals with disabilities across all regions where the MSC fleet operates. Ensure that each ship complies with all relevant regulations and standards, including accessibility features in public areas, cabins, restrooms, and entertainment venues.
- Stakeholder Liaison: Act as the primary liaison between various departments (e.g., Medical, Safety, Inventory, Legal, Sales, Operations) to align accessibility needs with business objectives and ensure cohesive service delivery.
- Guest Feedback and Improvement: Collect and analyze feedback from guests with disabilities to identify opportunities for improvement in accessibility and guest services. Collaborate with relevant departments to implement enhancements and continuously improve the cruise experience for all guests.
- Planning and Design Input: Work closely with the New Building team to provide insights on the design of new ships, incorporating the latest accessibility technologies and standards used in the hospitality industry.
- Legal Compliance: Ensure that all accessibility requests and services comply with international legislation, including the VISA REQUIREMENTS (if any)
- EU Passport or right to work in Switzerland
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