Switzerland Job Openings

EPAM Systems

Genesys Engineer

Zürich

October 28, 2024

Are you a talented Genesys Engineer with a strong technical acumen and a broad understanding of Genesys solutions? Are you experienced in integrating Genesys into large-scale, global enterprise environments, including telephony system replacement projects? If this describes you, then we want you to join our growing team in Zürich, Switzerland! As a Genesys Engineer at EPAM, you will collaborate with a dynamic group of developers to solve complex problems and deliver impactful tech solutions for our prestigious banking client.
At EPAM, we believe that our people are the key to our success. That's why we are committed to fostering an environment that supports personal and professional growth. If you're looking for a company where you can truly thrive, consider a career with EPAM. Connect with a recruiter today and see how we can help you achieve your goals.

RESPONSIBILITIES

Configure and integrate the Genesys voice platform to meet client requirements
Create technical specification documents and develop source code to deliver customized solutions
Prepare unit tests, integration test plans, and manage releases
Take ownership of system integrations, as well as the maintenance and support of contact center components
Utilize your expertise in historical and real-time reporting to provide valuable insights

REQUIREMENTS

As a subject matter expert, possess at least 3-5 years of experience with Genesys Engage on-prem
Have a solid understanding of Genesys version 8.x, Genesys SIP Server, and GVP. Integration experience with Cisco TServer is a plus. Familiarity with IRD Routing Strategy development for voice and async channels such as email
Possess knowledge of UNIX/Linux system administration
Familiarity with e Services and/or i WD is highly desired
Have experience with Genesys Orchestration Server, Genesys Rules Engine, Workspace Desktop Edition, and Workforce Optimization
Demonstrate a strong understanding of architecture, design solutions, security principles, and network/communications platforms
Proficiency in Java and J2EE programming is a plus
German language skills are a significant advantage

WE OFFER

EPAM Employee Stock Purchase Plan (ESPP)
Enhanced parental leave
Extended pension plan
Daily sickness allowance insurance
Employee assistance program
Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on Linked In Learning Solutions and much more
- All benefits and perks are subject to certain eligibility requirements

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