Description

your typical citizen M shift could include:

• Assist ambassadors with daily operations- welcoming and greeting guest ,self check ins & check out, reservation verification, concierge inquiries, guest requests and demands, luggage storage,
• Change the way guests feel about hospitality, deliver the citizen M guest experience- connecting, friendly, genuine and real - curating a personalized experience
• Work collaboratively with team members by delivering memorable experiences
• Learn to work with system platforms and booking engines (online travel agencies) used to conduct daily operations and reservations.
• Exposure to F&B - Barista, mixologist, serving and preparing meals, Learning the requirements to maintain a kitchen within Department of health standards.
• Work as night ambassador for up to 1 months where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls

• Exposure to non-traditional pretty epic hospitality culture with awesome values
• Importance of facilitating happiness and building trust amongst a team.
• Benefits of cross-trained empowered employees
• Day-to-day duties of ambassadors
• Skills in making barista coffee, mixology (cocktails) and front-of-house systems and procedures
• How to Adapt to changing conditions and active hospitality smart thinking solutions.
• Effective feedback skills, and awareness of social and emotional intelligence
• Get to the know and discover a new city - we love that!

do you have what we’re looking for?

• Available for six or more months
• A student enrolled at a university during the entire duration of the internship
• Smart thinker with contemporary style
• Empathy and real caring for people
• Community and collaborate thinker
• Gifted at giving and receiving feedback
• Fluent in English, spoken and written. Additional language skills are well accepted
• Ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!

what's in it for you?

• Internship allowance
• Monthly personal improvement plan
• Exciting on the job training across hotel operations including coffee, mixology, front desk, food preparation and service
• Full immersion (onboarding training)
• Access to citizen M learning and development programs
• Staff meal provided each shift. Delicious barista coffee & tea while working
• citizen M experience nights for you (and friends and family

About citizen M