Description


Mosaic Primary School

IT Support

The school

Mosaic School is part of the International Schools Partnership (ISP) group, comprising

committed colleagues in financially responsible schools around the world, where learning is

at the heart of everything we do for our students, colleagues, and parents. We are committed

to getting better, all the time. ISP was founded by an experienced team of committed

educationalists and operators who have worked together over many years. ISP’s growing

group of private schools are located in the UK, the USA, Canada, Spain, Italy, Switzerland,

Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and

Peru, educating children and students from 2–18 years of age. ISP has expanded to 83 schools

that employ over 10,000 staff and deliver multiple curricula to over 56,000 students located

across the globe.

Key Responsibilities of IT Support at Mosaic

The IT support is responsible for overseeing day-to-day implementation, support and

maintenance in the following areas:

Manage the procurement of technology systems.

Lead the technology team in providing service desk support for staff and students

with technology based educational programs that enhance the delivery of teaching

and learning.

Prepare and manage the technology infrastructure budget and account for

technology fixed assets.

Coordinate technology infrastructure and support requirements with academic

technology staff, and provide technical support for technology development

projects in the school. Work closely with academic technology staff in management

and control of teaching software purchases, databases, and configuration control of

staff devices.

Provide technical support to regional technology infrastructure projects for schools

and new facility development ensuring consistency in implementation and policy.

Network :

Direct daily maintenance to ensure maximum reliability and minimum service

interruption

Manage installation of required updates on infrastructure and client systems

Maintain core services

Recommend and implement changes and system enhancements to improve the

network

Client Platforms :

Set up, install and maintain desktops and laptops in the school

Ensure standard configurations across the deployed systems

Directly and with third party vendors manage the repair and servicing of equipment

To seamlessly connect with the technology infrastructure in the new site, ensure the

technology operation in the new site goes well

Software :

Ensure all software is properly licensed

Manage the installation and upgrade schedules for educational and business

software

Provide technical support for school management, accounting and educational

software

Assist the teaching staff in identifying and integrating educational software available

Technology Security :

Ensure all LANs and VPNs are secure from both electronic and physical intrusion

Review and maintain a proper level of access and password control

Ensure data integrity through routine database scans

Establish a disaster recovery plan

Guarantee network data is backed up on a daily basis

Printers :

Work with third party vendors to ensure the printing equipment runs smoothly

Provide technical support as needed

Audio/visual equipment

Maintain the school’s inventory of audio/visual equipment

Assist in the installation and setup of equipment as needed

Technology Training and Service Desk Support :

Provide training for both educational and business applications as needed

Ensure proper procedures are in place to respond to teaching and admin staff

requests in a timely manner

Analyze problems, develop solutions, arrange preventive measures and maintain

clear and consistent communications with internal customers on technology issues

General requirements :

Maintain an inventory of all technology equipment and licenses

Ensure consistent documentation of the operating environment

Develop the annual technology plan and budget with the regional Head of

Technology

Evaluate and set standards for hardware and software

Develop change management schemes that smooth the transition to new

equipment and procedures earning speedy acceptance of new equipment and

upgrades

Perform general technology related duties as required

The IT support holds primary responsibility within location for technology and

technology related issues.

Skills, Qualifications and Experience

Have a minimum of 3 years technology systems and operations management

experience

Experience with technology infrastructure budgets and cost management

Must be able to read, analyze and interpret computer hardware and systems

management technical manuals and procedures

Strong personal skills to communicate directly with end users in sometimes tense

situations

Good written and verbal English

Strong initiative, integrity and good judgment

Fast problem-solving skills in new situations

Core technology skills Required

Desire experience of leading and managing technology based projects and vendors

Technology systems and operations management experience

Apple OS and related technologies

Desire Network management experience including LAN/VPN

Desire experience managing network policies and protocols including firewall

configuration, content filtering, and related technologies

ISP and Mosaic Principles

Begin with our children and students. Our children and students are at the heart of what we

do. Simply, their success is our success. Wellbeing and safety are both essential for learners

and learning. Therefore, we are consistent in identifying potential safeguarding and Health &

Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and

differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will

make the most difference. We apply school policies and procedures and embody the shared

ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the

children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and

professional development and school improvement.

ISP and Mosaic Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people

and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due

diligence search, references and satisfactory Criminal Background Checks or equivalent

covering the previous 10 years’ employment history.

The receipt of two satisfactory references

ISP and Mosaic Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and

retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and

gender expression, age, disability status, neurodivergence, socio-economic background or

other demographic characteristics. Candidates who share our vision and principles and are

interested in contributing to the success of ISP through this role are strongly encouraged to

apply.