Switzerland Job Openings

L'Occitane

Learning & Development Project Leader Travel Retail Europe

Geneva

FULL TIME

October 17, 2024

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, Lime Life by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.
L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B Corporation TM.

CONTEXT & MISSION:
We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.
In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.
The position is based in Plan-les-Ouates (near Geneva) and reports to the Learning & Development Manager Travel Retail EMEA & Americas.

MAIN RESPONSIBILITIES:

1. Content Creation (60%)

Quarterly Toolkits: Develop and update comprehensive training toolkits for quarterly use, including Power Point presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platforms or other digital channels.
Train-the-Trainer (TTT) Modules: Create structured and practical TTT programs aimed at empowering in-market field managers & trainers, ensuring that they have the necessary tools and knowledge to deliver consistent, high-quality training.
BA Certification Rollout Modules: Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools to ensure seamless rollout and consistent understanding across markets.

2. Training Facilitation (10%)

Online Training: Lead the facilitation of monthly onboarding sessions for new joiners, as well as quarterly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions.
In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (e.g., UK, Nordics, Germany) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support.
Collaborative TTT Sessions: Co-facilitate twice-yearly Train-the-Trainer sessions with the L&D Manager, supporting the continuous upskilling of in-market fields and aligning them with the latest company standards and strategies.

3. Train-the-Trainer Program (20%)

Bi-Annual Sessions: Design and implement bi-annual Train-the-Trainer programs for field teams, focusing on content development, training toolkits, and practical workshops. Ensure smooth organization and execution of these sessions, including logistics, materials preparation, and follow-up on participant feedback and engagement.

4. Certification Rollout (10%)

Phase 1 Rollout: Lead the initial phase of the Beauty Advisor certification rollout, focusing on top-performing stores (top doors). This includes organizing online recap sessions, creating knowledge quizzes, and conducting in-person assessments of BAs to ensure the consistent application of certification criteria.
Monitoring & Follow-Up: Track the progress of certification rollout, gather feedback, and ensure that BAs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly.

HOW YOU CAN FIT:

+2 years of experience in a similar role, ideally in the beauty industry
Previous experience working in a retail environment, preferably on the shop floor, with direct customer interaction and sales responsibilities
Fluent in English, French a plus
Excellent knowledge in design software (Adobe Creative Suite, Canva, etc.) and the ability to translate complex ideas into engaging and effective visuals
Excellent knowledge of Microsoft tools, digital & social media native
Strong appetite for the development of L&D tools with the ability to think out-of-the box
Excellent public speaker and solid oral presentation skills
Excellent interpersonal skills with the ability to work collaboratively across functions
High level of autonomy & proactivity and can-do attitude
Strong organizational skills with the ability to multi-task
At ease in an international fast-paced, entrepreneurial environment with remote & multicultural teams

WHAT WE OFFER:

Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
Working with passionate colleagues coming from all over the world
A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast.
Internal mobility opportunities
Monthly allocation & discount for store products
Attractive Social Insurances coverage
5 weeks annual leaves & 3 extra-days offered as public holidays
Flexible and Hybrid Work environment
Attractive Parental Leave Policy
Public transportation allowance

PERMANENT CONTRACT

STARTING DATE: ASAP

TRAVEL REQUIREMENTS: Willing to travel up to 10%

LOCATION: Geneva (Plan-les-Ouates), Switzerland

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.
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