Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Immerse yourself in the fascinating everyday working life at Roche Diagnostics surrounded by beautiful mountains, not far from the scenic Lake Zug and yet close to the cities of Zug, Zurich and Lucerne. Here, where we have been rooted for over 50 years, we develop and produce diagnostic solutions and help to find answers to health questions.

The Rotkreuz site, where a wide variety of disciplines work hand in hand, is a meeting place for over 2,700 talented employees from 70 different nations. Our campus invites people to work together, be creative and realise their full potential. We believe that a positive work environment, employee satisfaction, inclusion and sustainability are key to growing together and improving the lives of patients around the world. Welcome to Roche in Rotkreuz.

Embark on a transformative learning experience with Roche Diagnostics through our Aligned Internship Program in Rotkreuz. Designed to nurture emerging talent, this program offers a dynamic and immersive opportunity to gain hands-on experience in the field of diagnostics, fostering personal and professional growth.

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Service Business Development is a new function within the team of Customer Service Value and dedicated to understanding the market needs and crafting the right service offering for our customers. Customer satisfaction, cost effectiveness and market potential are the metrics to drive improvements. In this global role the network is key to success. Close stakeholder engagement and alignment will make this team successful.

This internship position is located in Rotkreuz, Switzerland, on site.

Key Responsibilities

• Get familiar with the team, roles and objectives of the Global Customer Support as well as Customer Service Value
  
• Get to know the global world of Service Business Development and support the shaping of services of the future
  
• Analysis of customer feedback and insights obtained from the team or surveys
  
• Shape opportunities for service offering improvement and identify areas
  
• Support the elaboration of business cases for new services, identify the required data for refinement and support the alignment with stakeholders across teams
  
• Support the competitor analysis and insight creation into service offerings within and outside the IVD market
  
• Support the elaboration of content for the team (e.g. content for the team site)
  

Who You Are
You are enrolled or have completed your Bachelor’s or Master’s studies at a university, preferably in the field of Economics or Engineering after February 2024 and are interested in applying your knowledge in a modern working environment as part of an internship.

Furthermore you are

• You have an independent way of working
  
• You can think conceptually and strategically
  
• You are hands-on and practice open communication
  

Technical details:
The start date for the internship is March 2025 with a duration of 12 months.

It is not possible to write a thesis during the internship.

The application deadline is November 11th. Interviews will take place in late November and early December.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2’700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.