About us
At Distalmotion, we aim to deliver the benefits of robotic surgery to more surgeons, more hospitals, and more patients globally. Our vision is to establish a new standard of care, removing traditional barriers and complexities of robotics to ensure greater access to best-in-class minimally invasive surgery.
We are a diverse, international team, headquartered in Lausanne, Switzerland, with a growing presence and footprint globally. With over 150 members, more than 25 nationalities, speaking over 15 languages, we are all united by the same goal — bringing patients the best in minimally invasive surgical care.
Are you looking for a new fulfilling challenge in a fast-growing medical device company? Join a team engaged in empowering robotic surgery, the new medical revolution.

About Product Support Quality Engineer:
As part of the Customer Experience department, the Product Support Quality Engineer is responsible for investigation of product and customer complaints. He is carrying “voice of the customers” into product development and CAPA boards to drive for continuous products and services improvement. He has direct impact on Distalmotion products quality improvement and on customers satisfaction.
Duties and Responsibilities:

Complaint Handling:

• Own and continuously improve complaint handling tool and process to ensure both reportability compliance, customer satisfaction and drive product continuous improvement.

• Daily review of complaint database for reportability evaluation.

• Liaise with Clinical Specialist and/or Field Service for complaint records completeness.

• Ensure timely investigation and closure of complaints.

• Involve on related CAPA, R&D, PMO, Training reviews to report on product complaints.

• Lead monthly Customer Complaint Board providing complaint overview to Distalmotion’s management.

• Report on product complaint data for Post Market Surveillance reviews.

Product Support:

• Manage return of failed products from the field.

• Lead cross-functional teams for timely and effective investigation of returned products, including performing investigation of contaminated products in laboratory environment.

• Create and maintain work instructions for the service, repair, and testing processes.

• Support Field Service and Product Support teams for implementation of CAPA and Field Actions to address customer complaints.

Other duties as assigned for example: Finished Product Release, monitor compliance with procedures, perform internal audit and update the QMS documentation accordingly

Work Experience and Education requirements:

• 3 to 5 years of similar QA experience in a medical device company developing, manufacturing and marketing technically complex equipment, including hardware, software and mechanics.
• Degree in Engineering.

Knowledge, Skills & Abilities required:

• Significant knowledge of medical devices Quality Management System (ISO-13485, 21CFR part 820 quality) and regulatory landscape (MDD, MDR).
• Experience in Complaint handling is a must.
• Risk management as per ISO 14971.
• Good communication skill to share Quality and Customer Focus vision within the company.
• English and French fluent.

Benefits:

• Opportunity to work in a fast-growing company active in one of the most promising fields of medicine.

• A dynamic atmosphere in an internationally minded environment.
• Permanent contract with 25 days of paid vacation.
• Benefit from one day to two days per week working remotely to boost flexibility.
• Attractive talent development programs and initiatives empowering employees to enhance their skills and fostering professional development growth.
• Mobility plan, competitive company pension plan, support for gym memberships.
• Regular team building events such as boot camps, skiing and much more.

Distalmotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all qualified applicants and employees.
Distalmotion is a medical device company founded and headquartered in Lausanne, Switzerland. It was founded in 2012, as a spin-off from the Robotics Lab of the Swiss Federal Institute of Technology in Lausanne (EPFL). We are all united by the same goal - to empower more surgeons and hospitals to deliver the benefits of robotic surgery to more patients. We can only do this with the right people in our team. Apply now and be part of the mission to bring patients the best in minimally invasive care.

For further information visit: distalmotion.com and follow us on Linked In/Twitter: @Distalmotion.