Switzerland Job Openings

Luxoft

SAP IT Support Analyst

Zürich

August 19, 2024

Zurich, Switzerland
Technical Support (SL2)
BCM Industry
27/08/2024
Req. VR-107433


Project description
You will be working in the HR & Legal application support team and closely with the global HR business payroll team.
There are 2 people in the team already, and the line manager is in Nashville. It's a 6-month assignment (maternity replacement) with a possibility of extension.
Responsibilities
run monthly Swiss payroll closure procedures
prepare and process year end activities
testing releases in test environment and tracking (Jira)
set up and run batch processes (Batchman)
manage incident and problems as part of the GPS incident and problem management process for the Swiss payroll application. This encompasses:
investigation and analysis of technical issues within the application;
providing workarounds where applicable;
performing general housekeeping on the application;
perform root cause analysis ("RCA") on serious incidents.
participate in internal and external audit assessments
functional / hierarchical escalation and notification to management for high impacting Incidents and problems and keeping end users informed until the ticket is resolved;
application health monitoring (comprising review of application logs, identification and analysis of exceptions)
maintaining a knowledge database for Swiss payroll
Skills
Must have
previous production experience in the technical/appl. area and/or education in IT
SAP System experience in general and query knowledge
SAP-HR-module knowledge
good knowledge of MS Office tools (Access, Excel and Word)
SQL knowledge
fluent German and English
Nice to have
experienced in batch scheduling
Other
Languages
German: C1 Advanced,English: C1 Advanced
Seniority
Regular
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