Switzerland Job Openings

INTERNATIONAL OLYMPIC COMMITTEE

Workplace support technician

Lausanne

FULL TIME & CONTRACT

August 14, 2024

Department: Technology and Informations Department
Location: Lausanne, Switzerland
Contract Type: Temporary (8 months)
Activity Level: 100%
Expected start date: 01.10.2024

The International Olympic Committee (IOC) is the guardian of the Olympic Games and the leader of the Olympic Movement. A truly global organisation, it acts as a catalyst for collaboration between all Olympic stakeholders, including the athletes, the National Olympic Committees (NOCs), the International Sports Federations (IFs), Organising Committees for the Olympic Games (OCOGs), the Worldwide Olympic Partners and Media Rights-Holders. It also works with public and private authorities, including the United Nations and other international organisations.

If you are experienced in the field technolog and information, and the vision to build a better world through sports inspires you, this is a unique opportunity for you to become part of the Olympic Movement and join the IOC.

As the Workplace Support Technician you will be responsible for supporting and maintaining the IT workplace solutions, hardware and software, delivered to IOC staff and consultants, and contributing to the improvement of workplace services that enables IOC colleagues to work efficently and effectively.

Main responsibilities
Techbar/Workplace support

Provide remote and onsite user support and resolve problems to the end user’s satisfaction. Continually learning about individual’s devices, locations and applications to provide a proactive user experience;
Monitor and respond quickly and effectively to support requests raised at the IOC Techbar or escalated by the IT Service desk;
Provide orientation and guidance to users on how to operate new software and computer equipment;
Administer user accounts and accesses for the workplace solutions;
Apply and promote security best practices;
Utilize Service Now to follow workflows to schedule processing tickets in accordance with severity ratings;
Use Nexthink to identify and diagnose errors/technical problems or users’ pains and determine proper solutions;
Follow standard procedures for administration tasks, change management and service requests;
Report issues to the Service Desk for escalation, talk to users to determine the nature and severity of issues;
Assist with onboarding of new users;
Identify and escalate situations requiring urgent attention;
Work to SLA thresholds for incident(s), request(s) and problem(s);

Devices management

Manage PC setup and mobile devices deployment for new employees using standard hardware, images and software ensuring users know how to login and use equipment;
Install, test and configure new workstations, peripheral equipment and software or repair and replace faulty equipment;
Organize and schedule upgrades and maintenance without deterring others from completing their work
Maintain inventory of all equipment, software and software licenses including updating the CMDB;

Our requirements

Qualification in the field of computer science or information systems and or related work experience;
English or French fluency, with excellent writing and speaking of the other language;
Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).
Very good and proved experience with Microsoft 365 and Windows 10 environment;
Very good knowledge of MDM solutions and MS components (Microsoft Endpoint, Azure AD);
Very good knowledge of video conferencing hardware (Poly, Logitech…);
Very good experience with Video conferencing solutions (Microsoft Teams and Zoom, Webex as a plus);
Good knowledge of ITIL framework;
Good knowledge of ITSM tool (ideally Service Now);
Good knowledge of monitoring tools such as Nexthink;
Good experience with mobile devices and Android environment;
Good knowledge of Mac environment (Mac OS and Jamf);
The ideal candidate would have a very high level of customer service experience and ideally past experience working in IT support environment;
Excellent diagnostic and problem solving skills;
Excellent communication and interaction with different levels of users;
Excellent working relationships with colleagues and managers;
Strong written and verbal communication skills able to deal with colleague queries up to an executive level;
High level of energy and drive and able to operate under pressure;
Great ability to adapt to new technologies, notably those of the internet world and automation solutions;
The role requires the individual to be a consummate professional and to have the willingness to want to aid in supporting all aspects of the IT service assisting other teams where required;
Ability to address conflicting demands of services and business priorities;
Ability to handle multiple tasks at the same time;
Ability to manage efficiently personal time;
Sense of priorities and ability to handle the unexpected and stressful situations;
Sense of initiative, and ability to make proposals;

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.

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