Introduction
IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.

Your Role and Responsibilities
The Technology Lifecycle Services (TLS) Team is expanding its footprint in Switzerland and looking for an experienced Systems Availability Manager (SAM) for z-Systems Hardware. As Systems Availability Manager you will act as contact person and subject matter expert for one or more products and/or technologies. Your activities aim to consult your assigned clients on improving their system availability and transition the operation from reactive break&fix to proactive, incident-avoiding approach. As part of your role you will

• Provide services with a prime focus on system stability and high availability and with a secondary focus on architecture and campus design.
• Visit your assigned clients on site regularly to perform relevant pre-agreed tasks, and update and maintain their understanding and knowledge of the client-specific requirements and environment.
• Assist your clients during critical processing phases such as migrations, deployments, reorganisations.
• Support your clients in performing analysis, health checks, and other aspects of their main operating tasks.
• Provide technical consultancy support to large client projects.
• Enable communication to IBM Mainframe Software teams and IBM Labs.
• Advise clients on potential continual service improvement actions.

Required Technical and Professional Expertise

• Expert knowledge of IBM Mainframe and z/OS.
• Knowledge in at least two of the following technologies: DB2, CICS, Websphere, GDPS, performance tuning and hardware configuration management.
• High level of service orientation and consultancy mindset; the role requires building a strong network with your client on technical expert and management level.
• Fluent German and / or English language skills.

Preferred Technical and Professional Expertise

• Working experience in a Mainframe technical expert or consultancy role.
• Experience to work in a global virtual team.
• ITIL foundation certification.

About Business Unit IBM Technology Lifecycle Services helps IT leaders think differently about their infrastructure. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement IBM ist es wichtig, Ihnen ein Arbeitsumfeld zu bieten, in dem Sie Ihr ganzes Potenzial voll entfalten können und die Möglichkeit haben, Ihren Arbeitstag flexibel zu gestalten. Wenn Sie Interesse daran haben, sprechen Sie uns bitte an, um herauszufinden, welche Gestaltungsmöglichkeiten im aktuellen Arbeitsumfeld bestehen.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.