Switzerland Job Openings
EF International Language Campuses
Vice President Product Development
Zürich
FULL TIME
September 13, 2024
The role:
We are seeking a dynamic and visionary VP of Product Development to lead and oversee the product development and academic functions of our language schools worldwide. This senior leadership role is crucial in driving our digital transformation, improving customer experience, and enhancing our educational offerings. Our programs span short term language courses to full-year academic programs, catering to students of all ages, from young learners to seniors. We take pride in developing state-of-the-art learning programs in-house, providing our students with a fully integrated learning experience inside and outside the classroom. The ideal candidate will be an innovative thinker with a strong background in product development and operational management. dedicated to delivering exceptional, data-driven, and customer-centric learning experiences.
Location:
Zurich, Switzerland
Reports to:
Product President
Objectives for this role:
- Transformative Customer Experience: Provide a transformative experience, throughout the customer journey, preparing our students to excel in an ever-evolving world, by leveraging the latest technology, methodologies and approaches.
- World Leading Language Education: Position the organization as a leader in international language education through innovative educational practices, effective curriculum development, and impactful academic operations.
- Collaborative Team: Provide strong leadership to a diverse team, including cross-divisional initiatives, to foster a culture of excellence, collaboration, and continuous improvement.
- Product Development: Lead the development and ongoing improvement of our programs, as part of our digital transformation strategy. Ensure that product development is data- driven and focused on meeting future customer needs.
- Customer Experience: Own the customer journey from the time of purchase until the student returns home. Develop seamless and positive experiences that build essential language skills and life skills, as well as activities that foster cultural understanding and friendship among our students worldwide.
- Leadership: Lead a diverse team with a wide range of responsibilities. Foster collaboration across divisions and cultivate a culture of excellence and collaboration among our Campuses worldwide.
- App Development: Lead the development of our learning and student service Apps. Continue our path of integrating AI for an enhanced learning and student support experience, helping students to plan their trip, apply for visas, book flights, accommodation, and activities, and provide students with up-to-date information at all times.
- Quality Management: Utilize customer feedback and data insights to continuously refine and improve the customer experience. Establish data-driven processes for continuous improvement and ensure the integrity and effectiveness of our product offerings.
- Curriculum Development: Develop and implement engaging curricula for our various language programs. Ensure that they meet educational standards in different regions and cater to the diverse needs of our students. Focus on student engagement to enhance learning outcomes and foster a passion for learning.
- Academic Operations Management: Direct the day-to-day academic operations of our global network of language schools, ensuring consistent, high-quality delivery of our academic content. Strive to simplify the work and admin for our teachers and maximize their time for teaching and student engagement.
- In-House Publishing: Head the in-house publishing department, overseeing the development and production of proprietary courseware and educational materials.
- A degree in Higher Education.
- Minimum 5 years in a senior leadership role.
- Proven experience in digitalization initiatives within education or related fields, demonstrating successful implementation of digital tools and platforms.
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal, and stakeholder management skills.
- Extensive experience working in an international environment and familiarity with different cultural contexts.
- Ability to thrive in a fast-paced, global environment.
- Being multilingual is an advantage.
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