What you do here
The Working Student GTR/DIS Supply Chain role is a 40% position within our Shared Services team in Kilchberg, Switzerland.
In our global organization, you will collaborate with various cross-functional teams on supply chain-related topics, supporting projects to achieve operational improvements and meet the strategic objectives of the GTR and DIS business units.
You will enjoy a high level of conceptual autonomy and take end-to-end responsibility for the tasks entrusted to you. You will proactively drive your work streams and coordinate with both internal stakeholders and external partners, such as customers and service providers.
You will add value to the team by independently managing and proactively improving processes while identifying challenges and opportunities for increased effectiveness and efficiency beyond your immediate scope of work.

Re-designing and overseeing the Supply Chain claims-management process 2.0 for both GTR and DIS. Including but not limited to:
Mapping the existing process end-to-end
Identifying weaknesses and shortcoming in the current process and designing an improved process flow
Documenting and rolling out the new process with all involved stakeholders

Assuming the central role in the claims management operation by overseeing the newly rolled out process. Activities encompass:
Careful and comprehensive recording of claims using Lindt CRM Tool
Processing the claims in direct exchange with customers, Lindt internal stakeholders and external service providers
Analyzing the claims to identify trends & levers to reduce future claims as well as further improvements to make the process more efficient while improving customer satisfaction

Support in one-off as well as recurring analytical tasks around financial, logistical and PMO data, including but not limited to:
Tracking, analyzing and communicating inter-month revenue movements to management
Monitoring potential future warehousing bottlenecks based on most recent volume projections and identifying possible mitigation levers to cushion volume spikes
Collect inputs and updates from all major project leaders across GTR and DIS and populate the project management tool, always ensuring for an up-to-date and complete overview for management
Lindt internal research and data collection for projects and initiatives like non-financial reporting, sustainability or various regulatory and compliance topics
When you fit in with us

Required:
Completion of at least 1 semester in Business Administration, Supply Chain, Operations, Industrial Engineering, Business Informatics or any related discipline
Business fluency in English
Professional communication skills – conversation, presentation, writing, reporting
Quick grasp, ability to implement feedback, sound analytical- & problem-solving skills
Strong IT skills (MS Office) and data affinity
High reliability and strong work ethics
Entrepreneurial spirit, “can-do-attitude”, hands-on and pro-active nature
Open-mindedness, high curiosity

Not required, but a plus:
Experience in SAP or other ERP systems
A completed apprenticeship in a commercial (e.g., business administration, sales, marketing, finance, insurance, logistics) or technical (e.g., IT, robotics, engineering, supply chain) field
First work experience in commercial or technical jobs
Business fluency in German
A grain of humor
Our extras
Well-being

Health is important to us. We help you stay fit with on-site medical care, a physical fitness bonus and a healthy diet.

Development

Learning is written in CAPITAL letters here. Various exciting opportunities are available for your personal and professional development.

Mobility and flexibility

We support you with a mobility bonus and e-bikes on site. Depending on the role, home office is possible, but the magic happens at our sites.

Family-friendly environment - properly insured

Our social insurances, like maternity leave, go far beyond the obligatory - for your own protection as well as for your loved ones.

Diversity and inclusion

Our diversity is what makes us so successful. We are close to each other, communicate at eye level and cultivate an informal culture.

Perks

Numerous perks are available to you, such as the REKA card, a superb staff restaurant, discounts at Lindt boutiques and great leisure activities.