51824BR

TAIWAN - Chupei

The Team You’ll Be A Part Of:
Synopsys Optical Solutions is looking for an Applications Engineer to work in the Customer Success team to support the Synopsys suite of optical system design products. You will work closely with customers, software development, sales, and product teams to solve complex technical challenges and drive the adoption of our industry-leading optical system design and analysis software.
You Are:
You are a passionate and dedicated engineer with a strong background in optics, photonics, or a related field. Your enthusiasm for solving complex technical problems and helping customers succeed is unparalleled. You thrive in both collaborative and autonomous environments, adept at managing multiple projects simultaneously. Your excellent problem-solving skills and knack for troubleshooting make you a go-to resource for your team and customers alike. You possess a strong ability to understand and anticipate customer needs, translating them into actionable insights and solutions. With a willingness to travel domestically and occasionally internationally, you are committed to providing exceptional support and training to our customers.
What You’ll Be Doing:

• Proactively supporting customers and prospective customers with diverse and complex technical questions via email, web, and face-to-face interactions.
• Partnering with the sales and marketing teams to understand and meet customers’ technical and business challenges.
• Identifying, diagnosing, troubleshooting, and resolving issues in a customer environment.
• Providing insight and direction to improve usability, applicability, and adoption of Synopsys' products.
• Developing and using technical material in various formats for support, training, webinars, and customer visits.
• Collaborating with software development, sales, and product teams to enhance customer experience and product offerings.

The Impact You Will Have:

• Enhancing customer satisfaction and loyalty through exceptional technical support and guidance.
• Driving the adoption and usability of Synopsys' optical system design and analysis software.
• Facilitating the successful implementation of cutting-edge optical solutions in diverse industries.
• Contributing to the continuous improvement of Synopsys' products based on customer feedback and insights.
• Empowering customers to overcome technical challenges and achieve their business objectives.
• Strengthening Synopsys' reputation as a leader in optical system design and analysis software.

What You’ll Need:

• At least 3 years of experience in one or more disciplines: optics, photonics, photonic integrated circuits, opto-electronic devices, or physics.
• A Bachelors, Masters, or Ph.D. in Optics, Optical Sciences, Data Analytics, Engineering, Physics, Mathematics, or a related field.
• Experience with AI systems, illumination tools, stray light tools, solid modeling tools, and photonics tools is a plus.
• Proficiency in using advanced design tools and software.
• Strong analytical and technical skills to diagnose and resolve complex issues.

Who You Are:

• Excellent problem-solving, troubleshooting, and organizational skills.
• Ability to work on many concurrent projects, both on a team and autonomously.
• Exceptional communication and interpersonal skills to understand customer requirements and expectations.
• Proactive and self-motivated with a strong attention to detail.
• Willingness for domestic and occasional international travel to support and train customers.

We Are:
At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.
Rewards and Benefits:
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
Inclusion and Diversity:
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Engineering

Taiwan

Applications Engineering

Employee