Customer Service Engineer - Taiwan Job Openings

Taiwan Job Openings

RGP Taiwan | 眾弘企業

Customer Service Engineer

FULL TIME

September 20, 2024

工作內容

This is Yolanda and I am responsible for the headhunting service. I am looking for a Customer Service Engineer/Manager and please see the following information for your reference. Your prompt reply is highly appreciated.

About Lux Creo: Lux Creo is a leading innovator in the field of 3D printing technology, dedicated to revolutionizing manufacturing processes with cutting-edge solutions. Our mission is to empower industries with advanced, sustainable, and efficient 3D printing technologies.

Job Description:

Position Overview: We are seeking a highly motivated and skilled Customer Service Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support and customer service to our clients, ensuring their satisfaction with Lux Creo’s products and services.

Key Responsibilities:

Provide technical support to customers via phone, email, and on-site visits.

Diagnose and troubleshoot technical issues related to Lux Creo’s 3D printing products and software.

Conduct product demonstrations and training sessions for customers.

Collaborate with the engineering and product development teams to resolve customer issues and improve product performance.

Maintain detailed records of customer interactions and technical issues.

Assist in the development of technical documentation and user manuals.

Stay up-to-date with the latest advancements in 3D printing technology and Lux Creo’s product offerings.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, or a related field.

Proven experience in a technical support or customer service role, preferably in the 3D printing industry.

Strong problem-solving skills and the ability to diagnose and resolve technical issues.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Willingness to travel to customer sites as needed.

Yolanda Liu劉兆嵐

Director, Talent Acquisition

RGP 眾弘企業股份有限公司

TEL:+886-2-2700-6049 EXT.704

Mobile:+886-972-295-507

LINE: yolandaliu66 Skype: yolandaliu1257

Wechat: yolandaliu66

13F-2, No.6, Sec.4, Xin Yi Road.

Taipei 10683, Taiwan R.O.C.

10683臺北市信義路四段6號13樓之2

Visit us at www.rgp.com

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