Taiwan Job Openings
Edwards Technologies Ltd
Field Service Engineer - CTIP
November 1, 2024
Field Service Engineer - CTIP
Functional area: Customer Service
Country: Taiwan
City: Tainan
Company name: Edwards Technologies Ltd
Date of posting: Oct 30, 2024
The Role
What we expect of you?
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
- Manage and undertake the scheduling of the equipment commissioning, maintenance and troubleshooting tasks required in order to meet the commitments of customers
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Key to this will be:
- Establishment of an infrastructure to support all customers
- Establish the confidence of this key customer accounts
- Recruitment and training of operations staff, in line with business needs
- This will involve execution of any contractual obligations in line with our understanding of the customer’s needs. The holder must ensure the timely and cost effective delivery of those services, thereby ensuring that the customer remains loyal, and to highlight key opportunities on an ongoing basis to improve Edwards penetration of this customer and to improve the customers perception of our support as a major benefit of using Edwards as a vendor.
What we expect of you?
- Plan and undertake all maintenance activities on Edwards equipment at Tainan site customers in a safe, timely and effective manner, to meet the principle objectives of customers’ needs.
- Direct and integrate the equipment support activities of Edwards with those of other supporting groups, in order to provide operational continuity.
- Control inventory held at key customers in order to fully support the timely execution of all Edwards contracted activities in a manner which is cost effective for, and auditable by, both Edwards and customer.
- Liaise with Edwards Service Centre to ensure that operational, technical, and reporting requirements are achieved.
- Provide a first point of contact for product enquiries and technical advice for customers and Edwards team members within your group.
- Maintain local operating procedures to provide a training aid and reference source for Edwards on site service staff and customer personnel, and to fulfil the requirements of any third-party quality system accreditation which may be required.
- Direct site effort to ensure cost of ownership targets contracted are achieved and contribute actively to continuous improvement and cost reduction targets during the lifetime of the contract.
- Ensure data collection information is maintained.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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