#Great Minds Don't Think Alike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

Uber Eats Taiwan is seeking a Sales Operations Analyst to join our rapidly growing Taiwan team. Our priority is to help our customer-facing sales team sell more effectively and efficiently through analytics and process improvement.

Additionally, you will be regularly interfacing with Global & Regional teams while managing sales projects related for Taiwan and driving internal cross-functional planning.

The role faces a wide range of opportunities and challenges, with ambitious goals for the coming years. Unlocking and addressing these will require strategic thinking, operational excellence and organizational agility.

Your Impact in Role

• Act as the local Salesforce Subject Matter Expert to sellers who run into Salesforce challenges or need additional support, by working with regional sales sops & system teams to identify root causes and propose solutions
• Proactively evaluate system or tool enhancement needs to streamline end-to-end processes or prevent recurring issues
• Lead cross-functional initiatives, employing strong project management, stakeholder management and teamwork skills to successfully execute in a constantly changing and complex environment
• Provide structured training to sales teams on new tools, products, or Salesforce features. Ensure the best practices are followed and compliance requirements are met.

The Experience You'll Bring

• Minimum of 4 years experience of sales operations or program manager
• Experienced in operational process improvement or operation engagement
• Experienced with Salesforce processes and reporting; ability to clearly call out problem statements and develop analysis based on data in a scalable manner
• Excellent written and verbal communication skills
• Mandarin (Native) and English (Business)

Preferred Qualifications

• Experience with R, Python, Tableau or handling large datasets for advanced analytics
• Experienced working in a start-up or tech environment. You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves to implementation

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.