Technical Service Executive

Company: B. Braun Taiwan Co., Ltd.

Job Posting Location: TW-Taipei City

Functional Area: Field Service

Working Model: Hybrid

Req Id: 845

Employees at B. Braun are driven by one common vision – to protect and improve the health of people around the world. Every minute, somewhere around the world, a B. Braun product or service is being used by a patient to recover from illness or a doctor to save someone’s life. This knowledge breathes life into our work every day and motivates us to continually improve our solutions by working closely with medical practitioners and partners in constructive dialogue.

We are looking for a Technical Service Executive to join us in B. Braun Taiwan!

Job Responsibilities

• Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization's customers & invested assets; and identify and correct more complex problems associated with start-up.
• Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor work progress against estimates.
• Develop and sign after-service contracts with customers and maintain contracts in the central database.
• Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements.
• Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
• Research, evaluate, and recommend new products or equipment upgrades to meet customer needs.
• Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.

• The job function listed is not exclusive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Qualifications and Requirements

• University degree in engineering or equivalent
• Minimum 1 to 3 years of technical services working experience in medical devices industry
• Must have electronic machine/surgical instrument technical knowledge and related maintenance and repair experiences in hospitals. Provide frequent application training to nurses and doctors.
• The work arrangement for this role is 5 days a week, from Tuesday to Saturday as support is needed during the weekends.
• This role requires you to travel to customer sites across Taiwan for technical support from time to time.
• Technical service experiences on power system repair and maintenance experiences and spare part management.
• Good command of Mandarin, Taiwanese & English as this role requires you to deal with local and regional stakeholders.
• Excellent in communication & collaboration skill
• Good in MS office and Service Max.

Personal and Skills

• Highly inquisitive and critical thinking
• Strict attention to detail
• Ability to work cross functionally and in matrix organization.
• Willing and able to travel when required.
• Analytical, structured thinking and communication
• Able to work independently as a team player and multiple tasks.
• Adaptability, initiative and stress tolerance.

What we offer
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.