About Globesend
Globesend is a segment-agnostic low value cross border payments business line within Global Transaction Services product group of DBS Institutional Banking Group. At Globesend, our vision is to revolutionize cross-border payments by seamlessly connecting individuals and SMEs globally. We envision a world where sending and receiving money internationally is effortless, transparent and reliable. By combining cutting-edge technology with unparalleled customer service, we strive to empower our clients, simplify their financial interactions, and foster economic growth across borders. Our commitment to customer-centricity, innovation and compliance drives us to redefine the standards of cross-border payments, making it accessible, affordable, and secure for everyone, everywhere.
We're on a mission to revolutionize cross-border payments, and we're searching for ambitious team members who share our passion for innovation and excellence.
VP, Digital Channels, DBS Globe Send
Your mission is to make Globesend become the preferred choice of cross-border payments for individuals and SME globally. As the lead for Digital Channels will drive our in-country operations, driving business growth and fostering strategic alignment with both local and the regional team. You will be responsible for overseeing the entire digital Globesend business in Taiwan, working closely with key stakeholders to achieve business objectives, enhance customer experience, and spearhead digital innovation. This role will require you to work collaboratively with the regional team to ensure synergy across the different markets.
If you have a strong business mindset, have hands-on experience in technology, design, and agile development methodologies with a proven track record of successfully launching digital applications, we want you.

Here's what you can expect:

• A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.
• Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
• A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.

Responsibilities:
§ Lead In-Country Operations: Develop and execute Globe Send digital channel strategies that support the bank's overall business goals and objectives. Oversee all aspects of the digital business in Taiwan ensuring smooth operations, revenue growth, and the achievement of key performance indicators (KPIs).
§ Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including business partners, vendors, customers and technology.
§ Strategic Planning: Develop and implement digital business strategies aligned with local market needs, in collaboration with regional leadership to ensure consistency across markets. Monitor product performance, analyse user feedback, and continuously seek opportunities for improvement and enhancement.
§ Collaboration with Regional Team: Work closely with regional counterparts to ensure alignment on strategy, resource allocation, and shared initiatives, acting as a bridge between the local and regional teams.
§ Market Insight and Analysis: Analyse market trends, consumer behaviour, and competitors to identify opportunities for innovation and growth. Use data to inform business decisions and optimize digital products and services.
§ Customer Experience Management: Champion the digital customer experience by ensuring seamless, user-friendly, and innovative customer journeys across all digital platforms. This includes overseeing the entire product lifecycle, from ideation and design to development, testing, and launch.
§ Innovation and Growth: Identify and implement digital innovations, new technologies, and business models that can drive business growth and enhance our competitive edge in the market.

Qualifications:
§ Excellent leadership, communication, and interpersonal skills with a proven ability to collaborate and influence at all levels of the organisation.
§ Experience in the digital business, preferably within a fast-paced and dynamic environment and is comfortable with ambiguity.
§ Strong business acumen, strategic thinking capabilities and decision-making skills
§ Strong knowledge of the payments industry, digital platforms/system, and relevant technologies.
§ Proven track record of successfully launching digital products and services.
§ Expertise in design thinking, user experience (UX) design, and agile development methodologies.
§ 6+ years of experience in digital and payments technology, with a focus on digital product development and management

This is the right opportunity for you if:

• You're an achiever who thrives in a fast-paced environment.
• You have a deep desire to learn and continuously improve.
• You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.
• You put the customer first in everything you do.
• You're execution focussed, results-oriented and enjoy working towards measurable goals.

By joining our team, you'll have the opportunity to:

• Make a real impact on the future of global finance.
• Work alongside talented and passionate colleagues from diverse backgrounds.
• Be part of a team that is constantly learning, innovating, and pushing boundaries.

We're looking for individuals who are ready to take on the challenge and help us build something truly special. Are you in?