General Overview

Summary

Detailed Description

• Gather and document business requirements by engaging with business partners
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Provide system training to end users
• Participate in various IT projects as required

Knowledge/Skills/Competencies

• Strong customer service orientation
• Good analytical, technical, troubleshooting and problem solving skills.
• Good communication and documentation (including flow charting) skills.
• Good understanding of software development life cycle concepts and practices.
• Good knowledge of the business area to be supported and a good understanding of its associated business processes.
• Basic to good coding skills in specified programming languages.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 1 to 3 years of relevant experience in similar roles
  

Typical Education

• Bachelors Degree or consideration of an equivalent combination of education and experience.
  
• Educational Requirements may vary by Geography
  

Notes