Thailand Job Openings
WTW
Associate, Health & Benefits
FULL TIME
October 22, 2024
Description
Account Management
- Manage and maintain relationships with a portfolio of multinational clients.
- Maximizing account profitability for each client by:
- Achieving optimum remuneration consistent with competitive premium level as compared
- with services provided
- Managing credit control and invoicing
- monitoring workload
- Developing the "total service program" for each client by promoting the full range of Willis
- services where a need exists
- Enhancing/building client relationships and getting to know clients including decision makers
- Materially contributing to and/or leading project management; monitoring progress against
- established objectives, budgets, timelines, deliverables and quality standards; and serving as day to
- day contact for clients
- Build and maintain effective long-term client relationships and a high level of client satisfaction by
- cooperating with other departments to ensure key claim settlement or client complaint handling
- Monitor claims activity and assist clients with claims resolution as needed
- Prepare detailed reports and presentations for clients, demonstrating the value of services provided
Qualifications
- Minimum 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B
- function in industry
- University degree
- Insurance industry knowledge preferable
- Proven account management experience with multinational clients.
- Technical proficiency in Thailand employee benefits
- Excellent ability to communicate effectively with a strong focus on customer service
- Polished and well developed oral and written communication skills
- Broad understanding of compliance issues related to local legislation
- Desire and ability to expand relationships with current clients
- Self-starter attitude and ability to work independently and as part of a team
- Flexibility and proven ability to identify and resolve issues
- Excellent Microsoft Office skills, particularly in Word, Excel and Power Point
- Proficiency in English language
- Client focus
- Influence and selling
- Results focus
- Collaboration
- Thought leadership and innovation
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