Thailand Job Openings
United Overseas Bank (Thai)
Call Center Quality Assurance Manager
FULL TIME
November 3, 2024
•Drive for service quality improvement in the Call Centre in order to enhance customer experience via Call Centre service and prevent customer complaint.
- Monitor calls for existing agents by weekly and new agents by daily then give agent feedback and evaluate agents’ performance and work with inbound team for strength / weakness of agent as well as provide corrective action.
- Provide service quality report, complaint/ complimentary report, SLA and any assigned report by daily / weekly / monthly.
- Support perform report checking for maintenance task from Team and supports and attends in Project assignment (if any)
- Bachelor degree in Business Administration or any related field
- At least 3-5 years experience in Quality Assurance (Call Centre)
- Good Communication in listening, speaking and written both Thai and English
- Good computer literacy (MS Office)
- Problem solving: ability to constructively handle unexpected problems.
- Decision-making: ability to make sound decisions given the information available
- Knowledge: understand products and systems of the bank.
- สิทธิการเบิกค่าทันตกรรม
- ทำงานสัปดาห์ละ 5 วัน
- ประกันชีวิต
- ประกันสุขภาพ
- ประกันสังคม
- ตามข้อตกลงของบริษัท
-
hr_49937_1184853@applywork.jobbkk.com
-
โทร. : 0-2343-2772
แฟกซ์. 0-2343-4261
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