Play a significant role in long-term planning, including an initiative geared towards operational excellence.
Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
Regular meetings with VP Ops, Sr. Manager, Team & cross functionally with regards to hub operational matters.
Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
Analyze issues & work closely with country team for corrective & preventive solutions.
Handling customer s complaint/feedback, TSAT Scores & excellent trouble shooting skills.
Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
Being responsible for manpower sourcing & hub assets.
Monitor weekly, daily or campaign & ensure full compliance of hub operational policies & processes.
Ensure Hub COD compliance on daily basis.
Bachelor degree in logistics or related field
At least 5 years of work experience, preferably in logistics or hub/courier working environment.
Understand Logistics Network: Firstmiles, Linehaul and Lastmiles
Excellence in analytical, problem solving and organizing skills.
Ability to work under pressure/tight deadline as a team, self-motivated and be able to work independently under minimum supervision.
Excellent computing skills and proficient in excel, word.
Ability to lead & coordinate daily hub activities/processes and committed to get the job done
Hard working attitude with integrity
Proven clear record of criminal check.