Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
Give commercial suggestions to SM.
Drive the team to exceed their KPIs.
Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
Foster the ecommerce channel development.
CUSTOMEREnsure high levels of customer satisfaction through excellent service.
Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.
TEAMTrain and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
Identify hıgh potentıal collaborators for internal development opportunities.
Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
RETAILGuarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
Provıde feedback and focused suggestions on department needs to the Store Manager.
Guarantee the vısual presentatıon of his/her department.
Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company s assets as well as the staff grooming standards to be ensured.
KNOWLEDGE AND SKILLSPassion and knowledge of the managed product category Business driven Team player with the ability to lead and influence peers Strong customer service approach Natural ability to serve our client Confident, enthusiastic and positive Problem solving Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken Thai and English expected
Job skills required: e Commerce