About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Job Description
Provide support to executive/s with global, complex organizational responsibilities and lead a team of executive assistants. Own miscellaneous complex administrative tasks, including form preparation, invoicing, contact and email distribution list maintenance as well as actively participate with the Workplace team to support office events/initiatives.

Operations Management

• Work with EAs SEA Team to ensure that new initiatives are implemented.
  
• Manage Country Managing Director’s calendar, speaking engagements (including site prep and audio check), travel, meetings (including taking of Minutes and pre-approval of agenda)
  
• Event management at Country Managing Director’s request.
  
• Point of contact and on site support EA when GMC members visit Bangkok.
  
• Coordinate work of him/herself and a team of Executive Assistants to ensure that customer service requests relating to the Country Managing Director’s calendar are completed in a timely and efficient manner while providing efficient, productive, safe, inclusive, and respectful environment.
  
• Can serve as first point of contact for customers' concerns, complaints, issues.
  
• Is personally present in the office premises at least 3-4 days in a week, or alternative premises (depending on Country Managing Director’s requirements) to participate on activities needed onsite (e.g. guidance of team members, training delivery, candidate interviews, meeting set up, audio checks, event preparation, and similar)
  
• Demonstrates the highest standards in Executive Support service delivery and customer satisfaction, as well as in complying with ethical and information security rules.
  
• Provide Executive Support to assigned customers to remain knowledgeable.
  

Managing Resources

• Monitor workload to ensure that overtime levels do not impact on work / life balance. Suggest re-organization of support within team in case of free/full capacity, or work with your supervisor to resolve.
  
• Coordinate secretarial rota to ensure adequate secretarial support is provided to the business within core hours and PTO cover relating to Country Managing Director support is arranged.
  
• Participate personally on candidate interviews.
  

Performance Management

• Identifies knowledge/skills/behavior gaps of team members and provides direct feedback to individual team members including guidance and/or training.
  
• Ensure team operates efficient buddy and back-up system
  
• Performs Career Counselling for direct reports as per Global and local HR guidelines.
  
• Act as a resource for questions from team members and customers.
  

Reporting Structure
Support Location: Bangkok, Thailand
Work Set-up: Hybrid, as per agreement.
Schedule: morning, mid or night shift depending on the support location

Additional Information for the role:
Location: The Par Q, Klong Toey, Bangkok, Thailand
Laptop: Yes

Educational Requirement:

• University Level (secretarial filed background is beneficial)
  

Skills and Work Experience

• Good command in English
  
• Excellent administrative, organizational, and problem-solving skills with strong attention to detail, and the ability to problem solve in a collaborative, inclusive team environment
  
• Operations Management
  
• People Management/Resource Management
  
• Performance Management
  
• Excellent training experience
  
• Secretarial field background is beneficial
  

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.