Position

Job Description

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you passionate about developing talents, building a world-class organization, and making a positive impact to our business?

The High Jewelry Manager, Thailand & Vietnam is responsible for Drive sales, client development activities for High Jewelry, Prestige sales and VIC/VVIC client development activities such as High Jewelry events, Customized Orders and Tiffany High Jewelry Watches. Key role in developing active and lapsed high potential clients, recruiting new High Net Worth Customers to achieve overall sales targets as well as coaching our high potential Client Advisors to be High Jewelry Specialists. The role has 3 indirect direct reports (1 Private Client Advisors, 2 Private Client Managers) and the team is due to expand.
Key Accountabilities
Grow and develop the High Jewelry business in Thailand & Vietnam

• Maximize high ticket sales opportunities through intensified clienteling efforts and events participation
• Strengthen and cultivate relationships with new high jewelry customers to meet High Jewelry yearly sales plan
• Optimize all customer engagement opportunities relating to key business initiatives
• Consistently, accurately and appropriately capture all customer data and all actions taken in support of building and developing lasting client relationships
• Work with Client Relations on CRM program for our top Tiffany Registered customers
• Participate with market leaders, store leaders, and Regional High Jewelry Director – South Asia Pacificto define and implement HJ Business Development Strategy
• Develop a strong knowledge of High Jewelry/UHNW Business by market

Customer Development and Prospecting

• Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients
• Support Private Client team and Client Advisors in building High Jewelry portfolio client list both within the store and outside of the store environment
• Provide weekly report on outreach contacts made to date and any sales update
• Strategize with HJ Community for creating desire, closing sales and managing customer objection
• Planning and organizing of local HJ Events
• To propose individualized treatments tailored to Tiffany various client needs- Be the lead facilitator for all HJ Transfers and Custom Design Orders
• Work with merchandising to select and maximize local HJ assortment

Develop and build HJ Selling Capabilities (Coaching & Training)

• Motivate and support all Client Advisors but more specifically Private Client Managers and Advisors on all High Jewelry Opportunities
• Partner with Store Leaders, Retail Coach and Retail Learning Manager – South Asia Pacific on High Jewelry Training for Thailand & Vietnam
  • General Training (In-store colored stone training, colored stone workshops)
  • Event Training (Travelling collections & Overseas Events)
• Making sure CAs have all relevant information accessible in regard to HJ
• Be a source of selling points and competitor analysis
• Creation of material that can facilitate HJ sales (education decks & price lists)
• Plan HJ Target distribution and timely forecast on sale
• Improve HJ capabilities through education and regular coaching of team to cultivate and close sales (Clienteling)
• Provide technical knowledge and clienteling expertise in store and at events to elevate client experience and provide sales support to HJ activators & all other Client Advisors.
• Share knowledge on latest market movements, auction prices, competitor offerings
• Support CA to sell HJ for their first time & grow the population of HJ sales
• Strengthen selling of colored stones

High Jewelry Ambassador

• Represent markets in all High Jewelry related Global meetings/events
• Demonstrates professionalism and champions customer focus as the High Jewelry Ambassador
• Provide feedback on what would help High Jewelry initiatives in these markets

Qualifications

• 5+ years of retail/relevant business development experience in luxury industries preferred
• Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values
• Solid knowledge base on gemstone, jewelry and timepieces
• Driven, energetic and independent. Thrives in meeting new people
• Possess a full understanding of the Thailand and Vietnam marketplace and client demographic, established in HNW client hosting
• Strong negotiation skills with excellent verbal and written communication and interpersonal skills
• Proficient in MS Office, computer knowledge
• Fluent in English & Thai
• Bachelor’s degree in business administration, Marketing or equivalent is preferred
• GIA Certification is preferred
• Other Languages is preferred