This role blends technical and service expertise, supporting both data integrity and business quality inside the company.

Key Responsibilities:

• Mapping
• • Improve the process of inventory mapping and product setup with data analysis.
  • Lay the foundation and ensure the mapping procedure is more structured in the long term.
• Data Management & Analysis
• • Establish appropriate standards and due procedures in business operation parts across the Supply Team and/or other relevant departments.
  • Ensure data accuracy, completeness, and timeliness across all operational databases.
  • Perform data audits to identify inconsistencies, errors, and areas for improvement.
  • Develop and implement processes for data validation and quality checks.
  • Create and maintain data dashboards and reports to support decision-making.
• Service Quality Improvement
• • Monitor service quality metrics to assess and improve business efficiency inside and between different teams.
  • Conduct root-cause analysis for service-related issues, recommending and implementing corrective actions.
  • Collaborate with cross-functional teams to establish and maintain service quality standards.
• Cross-Departmental Collaboration
• • Partner with Inventory, Customer Support, Finance, Legal and/or other relevant teams to align data and service quality objectives.
  • Serve as a liaison between data team unit and inventory team unit to drive data-informed improvements.
  • Coordinate with IT to ensure technical support for data systems and tools, if need be.
• Reporting & Insights
• • Generate monthly and quarterly reports on data quality and service performance, presenting insights to management.
  • Track KPIs and make data-driven recommendations to enhance operations.
  • Develop tools and templates to streamline data gathering and reporting processes.
• Training & Support
• • Train team members on data integrity standards and service quality expectations.
  • Provide ongoing support and troubleshooting for data and service quality-related issues.
  • Foster a culture of data-driven decision-making and service excellence across the organization.
  
  

Requirements

• Bachelor’s degree in Data Science/Data Analysis, Business Administration, Operations, or a related field.
• Fluent in both English and Thai. Preferably located in Bangkok, Thailand.
• 3+ years of experience in data quality, service quality, or related roles.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, SQL, or similar).
• Familiarity with quality management frameworks and methodologies.
• Excellent communication and collaboration skills.

Benefits

• • Interesting work with the product that allows millions of travelers to book their trips daily.
  • Education platform for training with free courses and personal education budget.
  • Support our employee's wellness by offering:
  • 9 days paid time off with an additional anniversary day off;
  • Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine;
  • Personal sports allowance budget;
  • Company gathering on team building/outing;
  • The chance to collaborate with an enthusiastic and friendly team in an international environment;