Thailand Job Openings
DHL Express
Retail Sales Desk Executive
November 8, 2024
(2400C0G)
นิติบุคคลที่ลงประกาศ DHL Express International (Thailand) Ltd.
ไทย-กรุงเทพ-Bangkok | เต็มเวลา | พนักงานประจำ | เวลาการทำงานยืดหยุ่นได้
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Manage DHL Retail customers (CASH) by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for the portfolio through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development under cash and retail channel.
- Quantify and qualify a sales lead utilizing globally agreed selection criteria of Retail channel.
- Coordinate and manage lead from customer service and ensure appropriate follow up.
- Manage lead from all Retail lead sources and ensure appropriate follow up.
- Manage a portfolio of customers via telephone or direct mail: Make telephone calls to repeat customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Complete activity reports to measure individual/channel effectiveness.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Provide customer-oriented service at all times relating to specific sales issues for retail customers.
- Act as main contact for DHL of retail customer, responding and satisfying their sales and post-sales requirements.
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
- Liaise with other department to resolve any customer issues that may arise.
- Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Undertake any projects/duties as assigned by the Retail Manager or Sales Manager Direct Sales.
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- Bachelor’s degree in any field
- A minimum of 3 years of experience in the field of sales, telephone sales, retail sales and marketing.
- Experience in frontline customer service will be beneficial.
- Sales orientation. Experience in sales/sales processes.
- Knowledge and understanding of the retail trade from a service and sales perspective.
- Strong English comprehension and communication skills are essential.
- Excellent interpersonal skills and entrepreneur mindset.
- Strong business acumen and analytical skills – Complex problem-solving skills.
- Strong personality with the ability to handle stress and various tasks at the same time.
นิติบุคคลที่ลงประกาศ DHL Express International (Thailand) Ltd.
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