Purpose of Role
To research, develop, manage, plan and direct relationships and opportunities for Thailand Testing business unit, acting with a select number of accounts as the Key Account Manager.


Job description

• Builds market position by locating, developing, defining, and closing business relationships.
• Developing growth strategies and plans.
• Identifying and mapping business strengths and customer needs.
• Discovers and explores business opportunities.
• Writing customer’s proposals/quotation.
• Sales opportunity/activity monitoring, tracking and progress update.
• Understanding of BVAQ products and services.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations
• Ensure that the Customer Services Team provide outstanding service to customers and can efficiently coordinate queries and resolve complaints.
• Utilise CRM - Salesforce to record all interaction with the customer and ensure integrity of customer information.
• Establish networks with key customers and potential customers, as well as stakeholders such as industry associations. Establish and maintain strong customer relationships.
• Build long-term relationships with new and existing customers.
• Ensure that BVAQ SEA is recognised as the industry leader in service and performance.
• Partner with global team, technical team, Bureau Veritas, Certification team, suppliers and sub-contractors to ensure smooth execution of projects, project-manage new contracts; or on-boarding new customers; and responsible for establishing customer satisfaction with service level agreement.
• Collaborate with the technical team to identify and develop technical solutions to meet the demand of the customers.
• Responsible to do the market survey in order to support the sales activity
• Identify new market opportunities across developing segments.
• Maintain information on competitors’ strengths, weaknesses, policies, pricing, services, etc. to increase likelihood of winning bid situations.
• Leverage the strengths of the team as needed in the business development process to ensure sound business and science solutions are provided.

Qualifications

• Any gender, Thai Nationality
• Bachelor or master’s degree in food science/technology/engineering or other relevant science subjects include medical science, nutrition, microbiology and applied chemistry/biochemistry.
• Minimum 10 years’ experience in Sales or equivalent experience
• Working knowledge of food testing laboratories through previous work and/or sales experience
• Demonstrated ability to apply knowledge and experience of the food testing, food safety and/or food production industries to expand BVAQ sale revenue.
• Strong business skills are needed to proactively address business concerns and identify opportunities throughout the market, seek out and cultivate high-level relationships, and translate customer priorities into product solution.
• Working area on Thailand Science Park, Pathumthani