Position

People Management and Development

• Contribute to making Dior a great place to work and an employer of choice by recruiting, onboarding and engaging Retail Operations Teams in perfect alignment with the Boutique Manager.
• Provide training to all boutique operations teams on systems and procedures.
• Translate the strategic business goals into concrete individual goals, monitor and assess staff performance against their goals regularly to make sure the progress is on the right track.
• Provide individuals goals, consistent qualitative feedback, coaching & evaluation for performance improvement and develop subordinate to the next level.

Customer & Care Services

• Develop a beyond client expectation culture
• Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks
• Oversee all Retail Performance & Operations projects (Local Market initiatives/ APAC initiatives) for your boutique
  • Dior (In)Sight (Net Promoter Score)
  • Care Services (after sales)
  • Retail Excellence (Transfer Sell Through, Shrinkage Rate, Online Appointment…)

• Escalate client/boutique issues when urgent/complicated to ensure excellence in service
• Other adhoc policy & knowledge transfer for the boutique

Digital Tools & Projects

• Key boutique owner of all Retail Performance & Operations project and tools
• Support roll-out on all digital related projects for the boutique
• Support the Market Operations Manager on management of IT equipment (mobile phones, laptops, i Pads)
• Support the Market Operations Manager on IT budget in line with IT requirements

Job responsibilities

• Support the Market Operations Manager on all aspects of boutique on contracts, Vendors, orders, invoices within budget & respect of purchasing process in local market (In line with sustainability strategy if applicable)
  • Packaging
  • Stationary
  • Dry Cleaning supplies
  • Uniform orders
  • Store refreshments
  • Legal label requirements
• Support the Market Operations Manager to monitor and review:
  • Service quality of external vendors and work on improvement plans
  • Cost control and negotiate with vendors/contractors for better offers
  • Terms & conditions of all contracts to meet company needs and legislation requirements
• Support & follow up the maintenance requirements and budget for boutique
• Support the Market Operations Manager in managing adhoc projects and ensure timeline are met.
  • Boutique Opening & Closing
  • Relocations and renovation
  • External Storage Locations
• Support all events/pop ups and operation implantation Inc. Hardware/security/ cleaning and all BOH process

• Lead and oversee daily administrative support for the boutique
• Support the Market Operations Manager to assemble operational and financial data for business analysis.
• Make sure the Boutique is operating in accordance with the Dior guidelines, Regional Ops and local government policies / procedure:
  • Compliance with health and safety policies
  • Ensure efficient and effective management
  • Perform other adhoc duties assigned by Boutique Manager

Profile

Education & Professional Qualifications

• Diploma or university graduate in Business Administration or related discipline

Work Experience

• At least 3-5 years of relevant working experience with at least 2-3 years at supervisory level in luxury retail industry

Other Requirements

• Detail-minded
• Well-organized
• Numerical sensitive
• Self-motivated and proactive
• Good analytical, leadership and communication skills
• Able to work under pressure and meet tight deadlines
• Fluent in English, any additional language will be an advantage

Outlook

• Professional
• Polished
• Presentable outlook
• Disposition