Investigate software functionalities problems raised by customers and internal teams.
Collaborate with development teams, products management in US and UK to resolve product technical problems.
Work with customer support teams, content operation teams in multiple countries to find a solution for customer issues.
Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service.
Provide expertise recommendation to service improvement, software verification and release.
Qualifications Experience in Cloud technologies (AWS, Azure, Google Cloud) or programming / scripting (Python, Java, SQL), REST API.
Experience in Open source tools (Kafka, Elasticsearch, Kibana) is nice to have.
Strong experience in software development or support.
Strong English communication.
Flexible to work with colleagues in different countries and time zones.
Eager to learn new technologies.
Sounds exciting to you? Apply now and get connected with us! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job skills required: English, Java, Python, SQL
Job skills preferred: Software Development, Elastic Search, Kafka