Turkey Job Openings

Trendyol
Back Office Professionals
Maslak
FULL TIME
October 4, 2024
Tech at the root
Growth is in our DNA
Focused on positive impact
ABOUT THE TEAM
The Customer & Seller Experience Team analyzes the needs of customers and suppliers, and offers solutions to increase their satisfaction and loyalty. They also design end-to-end customer experience journey for existing and new business models, and strive every day to help Trendyol to become a loved brand by knowing team processes inside out!
We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.
YOUR MAIN RESPONSIBILITIES
- Support the teams that can't resolve requests from partners such as sellers, customers, and cargo in the first contact
- Manage and oversee outsource teams
- Prepare and monitor daily reports for quality, efficiency, and service level objectives, and quickly develop solutions for any issues that arise
- Document existing and changing processes and ensure that the teams implement these processes without flaw
- Act as a bridge between outsource teams and internal customers, resolving prolonged and unresolved issues
- Extract pain points from data, identify recurring problems, and project solutions, providing support for those projects
- Propose process optimization and improvement suggestions and prioritize tasks that will provide the highest benefit to the customer
- Assess the progress with internal and external customers
- Hold regular meetings to resolve requests, suggestions, and complaints
- Work closely with technical teams for self-service and AI solutions
QUALITIES WE ARE LOOKING FOR
- Bachelor’s degree
- Good command of English
- Back office operation and customer experience know-how
- Familiarity with Microsoft Office Programs
- Skilled at stakeholder management and communication
- Strong follow-up skills
- Take responsibility from day one and develop your skills with a talented and diverse international team.
- Experience open communication, flexibility, and a start-up spirit in our unique culture.
- Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
- Join creative and focused teams that prioritize collaboration and problem-solving.
- Access our extensive training platform for continuous learning and personal growth.
- Benefit from the support of a global team of experts with mentoring and professional development opportunities.
- Focus on talent and potential, not just job titles.
- Connect with teammates regardless of physical distance through events, meetings, and social activities.
- Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.
We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).
Discover more about our #Lifeat Trendyol and our culture on our Website, Linked In and You Tube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
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