Turkey Job Openings
British Council
Examination Services Officer
Istanbul
September 24, 2024
Examination Services Officer
Date: 24 Sep 2024
Location: Istanbul, Wider Europe, TR
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Examination Services Officer
Location: Istanbul, Turkey
Requirements: Candidates must have the legal rights to work in Turkey at the time of application and in future.
Contract Type: Indefinite
Pay Grade: 4/H
Location: Istanbul, Turkey
Requirements: Candidates must have the legal rights to work in Turkey at the time of application and in future.
Contract Type: Indefinite
Pay Grade: 4/H
Role Purpose:
To enhance the quality of customer service, delivery, administration and security procedures associated with IELTS, Educational and Professional (EPE), and Aptis examinations, and to a lesser extent with other products. To support the department in meeting all standards as described in the IELTS Administrator’s Manual and the British Council Quality and Compliance Assessment System.
To enhance the quality of customer service, delivery, administration and security procedures associated with IELTS, Educational and Professional (EPE), and Aptis examinations, and to a lesser extent with other products. To support the department in meeting all standards as described in the IELTS Administrator’s Manual and the British Council Quality and Compliance Assessment System.
Main Accountabilities:
Back Office organizational and administrative support
Back Office organizational and administrative support
- Reports corresponding Examination Co-Ordinator
- Must adhere to the guidelines and administrator manuals provided by the relevant exams bodies
- Accountable for ensuring that all relevant standards are met for all duties
- Administrative support to their relevant Examination Co-Ordinator
- Back Office organization and administration of IELTS, EPE and Aptis Exams
- Contacts and allocate examiners prior to each exam session, ensuring that the number of examiners matches the session requirements. This involves maintaining an up-to-date availability data and using scheduling tools to assign examiners based on availability, location, and expertise.
- Develops and manage a detailed examiner assignment schedule, ensuring that it is reviewed and approved well in advance. Ensure backup examiners are identified in case of cancellations or emergencies.
- Works closely with examiners to confirm their participation, send out necessary briefing documents and guidelines.
- Maintains constant communication with examiners, providing timely updates on any changes to the schedule or venue arrangements.
- Arranges examiners’ trips and overnight stays for off-sites
- Conducts regular checks on exam venue capacities on a weekly, and monthly basis, ensuring the venues can accommodate the number of candidates. Maintain a systematic approach to tracking and adjusting capacity needs to avoid any last-minute issues.
- Communicates proactively with exam venues to gather accurate capacity data and address any potential issues related to seating arrangements, technical equipment, or facilities.
- Takes responsibility for identifying potential over or under capacity risks and implement strategies to optimize seating allocations or seek alternative venues when necessary. Collaborate closely with CMR (Confidential Materials Room) and Test Day Delivery departments to ensure smooth execution.
- Monitors daily of the related inbox, ensuring that all candidate inquiries are addressed within a reasonable timeframe. Prioritize messages based on urgency and complexity, especially regarding exam registration, venue information, and scheduling requests.
- Coordinates with universities to ensure that exam schedules are aligned with the examination calendars and that there is sufficient capacity.
- Ensures that all responses to candidates are tailored to the availability of exam venues, examiner schedules, and staff capacity. Provide clear and concise information to candidates, particularly regarding exam formats, venue locations, and safety protocols.
- Maintains close collaboration with the CMR department to manage exam logistics. Ensure that venue arrangements, technical requirements, and staff allocations are confirmed well before the exam dates. Address any venue-related concerns early and adjust plans as needed to meet capacity and safety standards. Other general duties related to despatch and track of exams materials.
- Where appropriate this role will be part of a team carrying out Test Day Support. The test day roster will include some early morning, weekend cover and will require out of city travel.
- Support in organising IELTS-related events
- Supervision or support for other exams if required
Role Specific Skills:
- Marketing and Customer Service
- Understanding the Britih Council and its values
- Understanding customer needs
- Responding to customer needs
- Obtaining and evaluating feedback
- Computer skills
Role specific knowledge and experience
Desirable
Desirable
- Previous experience of examinations administration and procedures
Education
Minimum
Minimum
- University degree level qualification in relevant area
Language Requirements
- English: B2/C1
Closing date: Wednesday, 9 October 2024, applications will close at 23:59 EEST.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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