What You Will Do

• Manage collections for complex customer accounts through calls, emails, and letters.
  
• Analyze reasons for non-payment, codify issues, and propose solutions.
  
• Register and follow up on customer disputes, process claims, and support cash applications.
  
• Recommend write-offs and escalate uncollected cases.
  
• Prepare and review SOX control reports, update methodologies, and analyze cash management data.
  

How You Will Do It

• Conduct calls and send reminder emails to customers.
  
• Analyze data and work with branches to resolve non-payment issues.
  
• Collaborate with collections teams and managers to update strategies.
  
• Process financial records, follow up on bank transactions, and make tax payments.
  
• Conduct monthly reconciliations and prepare aging reports.
  

What We Look For

• Secondary education degree or relevant professional experience.
  
• 3 years in Collections/Customer care/Sales.
  
• Proficiency in MS-Office.
  
• Strong analytical, communication, and teamwork skills.
  
• Customer-oriented, proactive, and flexible attitude.