Non-Terminal Based Operations (NTBO) Agent - ISTANBUL

Turkey Job Openings

DHL

Istanbul

FULL TIME

October 29, 2024

DHL Freight is under Deutsche Post DHL Group. We are a global company with a unique portfolio. Having the expertise in road transportation, in more than 40 countries and 13.000 employees It is a big operation.
Freight Turkey is being operated in 7 cities with more than 150 employees. We are delivering more than 1.5 millions of tons yearly.
We are looking for an analytical and enthusiastic team member for this huge organization. The role is located in Antalya or İstanbul
Being responsible of regular and procedural execution of the Company's Non-Terminal Based Operations (NTBO)
Job Description:

Communicate with the customer service team for the customer orders created
Check the data quality compared to physical operations, take action where intervention is required for the consistency of the data agaist physical operation
Report any order data quality issue to customer service team management
Organize the suppliers/business patners for the execution of the customer order operations
Ensure operational quality performance is always in line with DHL Freight Operational KPI’s
Report any performance deviation to direct manager
Execute data entry for order status updates on a timely manner in line with the performance KPI’s
Update trip data continuously to keep data consistency with physical operations
Encourage suppliers/business partners for the conitnuous usage of DHL Freight’s supplier applications
Ensure the consistency of the documents provided by the shipper against the physical order details
Request any order/trip related document (E.g. POD) from the suppliers/business partners and archive by utilizing DHL Freight’s digital archive tools
Adopt unexceptional compliance to ISO 9001-14001-27001-50001, ISO 45001 Integrated Management System principals

Qualifications & Key Requirements

Bachelor’s Degree
Fluent English
2-3 years of experience in logistics sector
Good communication, analytical, problem solving skills.
Result oriented, achiever, analytical
Negotiation skills
Adaptation to flexible working hours

We regret to inform you that this job opportunity is no longer available as it has expired

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