Ukraine Job Openings
Norwegian Refugee Council
Community Feedback Mechanism Technical Assistant Ukraine
November 8, 2024
- Adhere to NRC policies, tools, handbooks, and guidelines.
- Assist and support the implementation of the CFM according to the CFM So P and established plans of action.
- Support the CFM Team Lead in monitoring Community Feedback, and in the design of data collection methodology, tools, analysis and use of data.
- Support the CFM Team lead in extracting learning and evidence to support programme quality improvement.
- Support the CFM Team Lead in reviewing the CFM methodology and taxonomy and improvement opportunities.
- Independently implement procedures and activities that support NRC programmes and sectors of intervention.
- Responsible for organising and delivering tasks in line with priorities and standards.
- Develop and maintain knowledge and skills required for the assigned area of work to be effective in assisting the project implementation and the team.
- Use initiative in day-to-day problem-solving in line with agreed procedures, priorities and standards for the area of work.
- Promote and share ideas for improvement in your area of work.
- Undertakes day-to-day monitoring of CFM channels, data collection, logging and responding to CFM cases (feedback, suggestions, complaints and gratitude), and ensure that the feedback loop is closed for non-anonymous cases.
- Proactively support the NRC teams across Ukraine in handling and responding to feedback, questions and complaints in a manner that strengthens the response to the communities where NRC work and improves programme quality.
- Support the CFM Team Lead in continuously developing and implementing the CFM Work Plan.
- Support the CFM Team Lead in regularly reviewing the Knowledge Base, CFM Awareness Rasing materials and NRC CFM So P.
- Represent NRC using excellent communication skills in communicating with project participants, communities and stakeholders.
- Refer callers to other partners and services when relevant.
- Stay updated regarding internal procedures and guidelines.
- Ensure proper filing of documents in line with NRC Data Protection policy.
- Provide any kind of assistance to the feedback team and SIP as a whole, based on needs identified and assignments delegated.
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Ad hoc tasks, i.e., post distribution monitoring (PDM), over-the-phone registration, verification.
Generic professional competencies:
- A university bachelor degree or college diploma.
- Experience in working as a Project or Technical Assistant or Officer in a humanitarian / recovery context is an advantage.
- Understanding of data management, experience in data entry and management of databases is an advantage.
- Experience with service desk / help desk / call centre / customer support is an advantage.
- Fluency in Russian or Ukrainian is required.
- Basic knowledge of English is an advantage.
- High computer and technology/digital literacy.
- Willingness to work in demanding, stressful situations under difficult living conditions with respect for basic security rules;
- High tolerance and patience to respond and assist to affected population.
- Previous experience in working in complex and volatile contexts;
- Solid understanding and experience of crisis contexts and working in complex emergencies.
- Acting with integrity
- Working with people
- Analysing
- Communicating with impact and respect
- Planning and delivering results
- Coping with Change
- Handling insecure environments
We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.
Please note we will contact only shortlisted candidates
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