We are looking for a Junior SAP CRM Support Specialist to make our team even stronger.
This role involves providing technical and functional support to ensure the efficiency and optimization of our CRM systems, as well as assisting in customization and upgrade of the existing solution.
The remote option applies only to the Candidates who will be working from any location in Ukraine.

RESPONSIBILITIES

• Provide on-going SAP functional and technical enhancements, incident troubleshooting and resolution
• Maximize the efficiency of the CRM data and software to improve customer care
• Serve as a subject matter expert and analyst/consultant to understand customer’s needs, gather and document requirements
• Customize and upgrade the existing solution following the business requirements (Change requests)
• Debug and test
• Work in Jira

REQUIREMENTS

• At least 6 months of experience in SAP CRM
• Experience in billing, sales and services business processes
• Expertise in SAP CRM BRIM (Hybris Billing) will be a big plus
• Upper-Intermediate level of English, both spoken and written (B2+)

WE OFFER

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on Linked In Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children