• Organize, plan and direct program schedules and budgets.
• Tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Review program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.

• University degree in a related field
• Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Time management, high problem-solving skills, flexibility
• Ability to communicate effectively
• Ability to prioritize and react quickly

• Interesting and challenging job in an experienced and close-knit team
• Substantive support in the process of adaptation
• Social package

Operations