Ukraine Job Openings
CommPeak
Senior Technical Writer
FULL TIME
September 17, 2024
Ukraine (Hybrid)
Product
Full-time
Description
Comm Peak is a leading vendor of the full-suite cloud-based innovative operational solution, including Vo IP calls, Cloud PBX, prognostic Dialer, SMS Service, and various additional services to provide full coverage of communication sector needs. Comm Peak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.
POSITION TITLE: Senior Technical Writer
Responsibilities
Create and update internal and customer-facing materials: user guides, walkthroughs, company blog articles, and scripts for video tutorials
Collaborate with our product management, marketing, software development and design teams to deliver a perfect final product
Monitor Documentation portal analytics to make the content meet customers’ needs
Ensure that products texts are clear, correct, and engaging
Become an expert for the product being documented
Ameliorate products by reporting defects. Be sure that documented defects are corrected
Set the strategy of our documentation portal including setting the voice and tone of our
Requirements
5+ years of experience in technical writing
Advanced level of English, both written and verbal
Clear and vigorous writing style
Strong understanding of the software product life cycle and documentation development process and standards
Ability to manage complex and interconnected amounts of information
Natural curiosity to explore the technical sides of the project and learn how it works
Excellent communication and teamwork skills, willingness and ability to consult with subject matter experts from other departments
Will be a plus
Basic understanding of APIs and /or Markdown
Being comfortable in independent work. Ability to organize your work process with minimal supervision and meet deadlines.
Being an accurate, attentive, precise and a bit meticulous person.
Benefits
Competitive compensation, based on experience and qualifications
Knowledge sharing between our teams
Health insurance compensation
Corporate psychologist
Modern and comfortable office in the center of Kyiv ("Senator" business center)
Friendly team and comfortable working environment
Corporate training for professional development
English and/or Hebrew classes with a native speaker
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