Ukraine Job Openings

CommPeak

Senior Technical Writer (Ukraine)

FULL TIME

September 24, 2024


Ukraine (Hybrid)
Product
Full-time
Description
Comm Peak is a leading vendor of the full-suite cloud-based innovative operational solution, including Vo IP calls, Cloud PBX, prognostic Dialer, SMS Service, and various additional services to provide full coverage of communication sector needs. Comm Peak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.

POSITION TITLE: Senior Technical Writer
Responsibilities
    Create and update internal and customer-facing materials: user guides, walkthroughs, company blog articles, and scripts for video tutorials
    Collaborate with our product management, marketing, software development and design teams to deliver a perfect final product
    Monitor Documentation portal analytics to make the content meet customers’ needs
    Ensure that products texts are clear, correct, and engaging
    Become an expert for the product being documented
    Ameliorate products by reporting defects. Be sure that documented defects are corrected
    Set the strategy of our documentation portal including setting the voice and tone of our

Requirements
    5+ years of experience in technical writing
    Advanced level of English, both written and verbal
    Clear and vigorous writing style
    Strong understanding of the software product life cycle and documentation development process and standards
    Ability to manage complex and interconnected amounts of information
    Natural curiosity to explore the technical sides of the project and learn how it works
    Excellent communication and teamwork skills, willingness and ability to consult with subject matter experts from other departments

Will be a plus
    Basic understanding of APIs and /or Markdown
    Being comfortable in independent work. Ability to organize your work process with minimal supervision and meet deadlines.
    Being an accurate, attentive, precise and a bit meticulous person.

Benefits
    Competitive compensation, based on experience and qualifications
    Knowledge sharing between our teams
    Health insurance compensation
    Corporate psychologist
    Modern and comfortable office in the center of Kyiv ("Senator" business center)
    Friendly team and comfortable working environment
    Corporate training for professional development
    English and/or Hebrew classes with a native speaker
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