Overall

To be knowledgeable on Sentinel system and membership management adjustments

Perform the scheduled working hours and reporting to work on time

Attend regular meetings as conducted by GCOCSM/CSEM

Meet deadlines and follows company processes & procedures

To be responsible for co-ordinating accurate administration of all memberships

To ensure that all membership transactions and payments are correct

Create and maintain various databases of the clubs

Produce accurate reporting as requested by business heads

Audit membership contracts in line with the promotions, guidelines and terms and conditions applied

Amendment of member account adjustments & Members detail when required

Solve all raised tickets as per deadlines

Provide feedback and relay all relevant information to CSEM & CA Supervisor

Provide solutions for data administration to improve current and future business solutions

Secure business revenue based on member account accuracy

Maintains efficiency, accuracy and confidentiality of member information, status and account in Sentinel

Operating with Excellence

Demonstrate Go Further moments

Maintain open lines of communications with the team & be supportive of all departments

To answer all incoming calls and provide solutions

To use Members First and other operating systems/manuals efficiently

To comply with all business briefs and policies and adapt to any changes within the outlined timeframe

To comply with all Health and Safety responsibilities

Be proactive in self-development and career progression

Business Performance

Delivers and completes tasks & goals outlined by the GCOCSM/CSEM within required deadlines

Follows SOPs and obtains necessary approvals

Qualifications

Overall

To be knowledgeable on Sentinel system and membership management adjustments

Perform the scheduled working hours and reporting to work on time

Attend regular meetings as conducted by GCOCSM/CSEM

Meet deadlines and follows company processes & procedures

To be responsible for co-ordinating accurate administration of all memberships

To ensure that all membership transactions and payments are correct

Create and maintain various databases of the clubs

Produce accurate reporting as requested by business heads

Audit membership contracts in line with the promotions, guidelines and terms and conditions applied

Amendment of member account adjustments & Members detail when required

Solve all raised tickets as per deadlines

Provide feedback and relay all relevant information to CSEM & CA Supervisor

Provide solutions for data administration to improve current and future business solutions

Secure business revenue based on member account accuracy

Maintains efficiency, accuracy and confidentiality of member information, status and account in Sentinel

Operating with Excellence

Demonstrate Go Further moments

Maintain open lines of communications with the team & be supportive of all departments

To answer all incoming calls and provide solutions

To use Members First and other operating systems/manuals efficiently

To comply with all business briefs and policies and adapt to any changes within the outlined timeframe

To comply with all Health and Safety responsibilities

Be proactive in self-development and career progression

Business Performance

Delivers and completes tasks & goals outlined by the GCOCSM/CSEM within required deadlines

Follows SOPs and obtains necessary approvals

Primary Location: United Arab Emirates
Job: Landmark Hospitality Customer Service
Organization: Fitness First UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Sep 17, 2024, 3:13:13 AM