United Arab Emirates Job Openings
RAFFLES
Front Office Agent
Dubai
FULL TIME
October 3, 2024
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
Qualifications
PERSONAL ATTRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Post Secondary Education or relevant qualifications in Hotel Management
- Arabic or a European language capability
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
New Job Alerts
Marriott International, Inc
F&B Service Expert
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Attendant-Bellstand
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Bartender - The Abu Dhabi EDITION
Abu Dhabi
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Guest Experience Intern (Front Office)
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Hotel Cleanliness Expert
Abu Dhabi
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Heart of House Specialist
Sharjah
FULL TIME
November 14, 2024
View Job Description
Looking for similar job?
Marriott International, Inc
Front Office Duty Manager ( Delta Hotel By Marriott Jumeirah Beach , Dubai )
Dubai
August 30, 2024
View Job Description
Marriott International, Inc
Front Desk Agent - The Abu Dhabi EDITION
Abu Dhabi
August 28, 2024
View Job Description
Marriott International, Inc
Guest Experience Expert (Front Desk Agent)
Dubai
August 28, 2024
View Job Description
Marriott International, Inc
Guest Relations Officer/Front Desk Agent
Dubai
August 27, 2024
View Job DescriptionTHE COVE ROTANA RESORT AND SPA
Team Leader - Front Desk (Ras Al Khaimah)
FULL TIME & CONTRACT
August 27, 2024
View Job DescriptionNew Job Alerts
Marriott International, Inc
F&B Service Expert
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Attendant-Bellstand
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Bartender - The Abu Dhabi EDITION
Abu Dhabi
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Guest Experience Intern (Front Office)
Dubai
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Hotel Cleanliness Expert
Abu Dhabi
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Heart of House Specialist
Sharjah
FULL TIME
November 14, 2024
View Job Description