Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description
PURPOSE OF POSITION
To manage the overall operation of In-Room Dining, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.
KEY ROLES & RESPONSIBILITIES

• Assist IRD Manager in efficiently managing the outlet, according to the established concept statement
• Process all requisitions through FMC (Fidelio Materials Control) as well as purchase orders
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
• Ensure that the outlet cashiering procedures are strictly adhered to
• Assist in the revision and updating of the outlet SOP annually
• Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of In-Room Dining
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll calls and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel’s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in In-Room Dining
• Constantly monitor staff's appearance, attitude and degree of professionalism

Qualifications
PERSONAL ATTRIBUTES

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of restaurant service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results

QUALIFICATIONS

• Degree in Hotel Restaurant Management or equivalent

EXPERIENCE

• Minimum 4 years Hotel experience

Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates