United Arab Emirates Job Openings

Marriott International, Inc

Reservations Agent

Al `Ayn

September 19, 2024

Additional Information Aloft Al Ain Hotel
Job Number 24164788
Job Category Reservations
Location Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

New Job Alerts

Marriott International, Inc

F&B Service Expert

Dubai

FULL TIME

November 14, 2024

View Job Description

Marriott International, Inc

Guest Experience Intern (Front Office)

Dubai

FULL TIME

November 14, 2024

View Job Description

Seclore

Customer Success Manager

Dubai

FULL TIME

November 14, 2024

View Job Description

Marriott International, Inc

Heart of House Specialist

Sharjah

FULL TIME

November 14, 2024

View Job Description

Marriott International, Inc

Hotel Cleanliness Expert

Abu Dhabi

FULL TIME

November 14, 2024

View Job Description

Marriott International, Inc

Bartender - The Abu Dhabi EDITION

Abu Dhabi

FULL TIME

November 14, 2024

View Job Description

Naval Group

VIE - Financial Auditor - H/F - ABU DHABI

November 14, 2024

View Job Description

Marriott International, Inc

Attendant-Bellstand

Dubai

Muscat

VIE - Financial Auditor - H/F - ABU DHABI

November 14, 2024

View Job Description

Marriott International, Inc

Attendant-Bellstand

Dubai

FULL TIME

November 14, 2024

View Job Description