Apply for 1st Line Support Analyst Role at Sharp

United Kingdom Job Openings

Sharp

1st Line Support Analyst

Stockport

FULL TIME

October 11, 2024

IT Service Desk Analyst (1st Line Support Analyst) – Stockport
Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.
Key Responsibilities:

Manage and resolve support tickets, ensuring clear communication with clients.
Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
Continuously develop technical skills to enhance your expertise.
Prioritise daily tasks in line with client expectations.
Act as a positive and professional representative of Sharp IT Services.

What We’re Looking For:

Friendly, personable, and professional approach.
A passion for growing your IT skills and knowledge.
Strong written and verbal communication.
Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
Understanding of backup and anti-virus solutions, and Remote Monitoring tools.

This is a hybrid role working 3 x out of our Stockport office offering flexibility and the chance to grow within a forward-thinking IT team. Ready to make an impact? Apply today!
Job Types: Full-time, Permanent
Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
On-site parking
Private dental insurance
Referral programme
Sick pay
Work from home

Schedule:

Monday to Friday

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stockport

We regret to inform you that this job opportunity is no longer available as it has expired

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