United Kingdom Job Openings
Sharp
1st Line Support Analyst
Stockport
FULL TIME
October 11, 2024
IT Service Desk Analyst (1st Line Support Analyst) – Stockport
Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.
Key Responsibilities:
Job Types: Full-time, Permanent
Benefits:
Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.
Key Responsibilities:
- Manage and resolve support tickets, ensuring clear communication with clients.
- Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
- Continuously develop technical skills to enhance your expertise.
- Prioritise daily tasks in line with client expectations.
- Act as a positive and professional representative of Sharp IT Services.
- Friendly, personable, and professional approach.
- A passion for growing your IT skills and knowledge.
- Strong written and verbal communication.
- Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
- Understanding of backup and anti-virus solutions, and Remote Monitoring tools.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Work from home
- Monday to Friday
- United Kingdom (required)
We regret to inform you that this job opportunity is no longer available as it has expired
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