We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our Adjudication team to join them as an Adjudicator!
This is a permanent remote-based position, with occasional requirements to attend meetings at the Hemel Hempstead office.
Some of the key responsibilities include:

• Consideration and adjudication of deposit disputes and other disputes whilst securing the independence and effectiveness of the adjudication process.
• Consideration and mediation of disputes by, telephone, or virtual communication means.
• Representing The Dispute Service as required at industry events, including presentations and training.
• Provide adjudication in the specified format and within the specified time limits.
• Contributing to the development of new business streams in ADR, including mediation and conciliation services.

To be considered for this opportunity you must be able to demonstrate practical knowledge and experience of:

• Honours degree or relevant professional qualification;
• A minimum of 4-5 years’ experience in an adjudication role, preferably in a dispute resolution, complaints or regulatory environment;
• Digesting large volumes of information in electronic format.
• Knowledge of mediation and conciliation processes. Practical experience or relevant qualification would be an advantage;
• Sound knowledge of Microsoft Word, Excel, Outlook, Sharepoint, Power Point, Business Teams and Zoom and the ability to learn new systems and processes as required.
• Managing multiple tasks concurrently and prioritizing a demanding workload.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.
Job Type: Full-time
Pay: £34,650.00-£39,900.00 per year
Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Work from home

Application question(s):

• Do you have experience in handling casework and resolving disputes?

Education:

• Bachelor's (required)

Experience:

• Lettings and Property: 3 years (preferred)
• Adjudication: 5 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote