Job Number 24158359
Job Category Food and Beverage & Culinary
Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary: As a Bartender in The Booking Office at St. Pancras, you are responsible for delivering a five-star beverage service. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount experience are essential for you to be successful in your role. We’re in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction.
Responsibilities: Here's what your journey with us entails

• Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Being proactive in learning new bar trends, skills, beverage items and bringing ideas to the table to continue drive creativity on the bar.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free St. Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.